Client Support Team - Residential Cleaning/Support Worker

Client Support Worker – Job Posting

Client Support Team

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement to their current employment, to join the Client Support Team as casual.

JHS provides 24/7 oversight and support offering transitional housing services to clients who are at risk, or currently involved in the Criminal Justice System. 

As part of the Client Support Team, staff are trained to follow protocols and procedures of each residency program providing services to residents.

Casual staff are not guaranteed regularly (weekly) scheduled hours; shifts will be offered to provide coverage as needed.

This shift schedule operates 7 days per week and 4 hours daily from 7:30 pm to 11:30 pm.

Casual staff will have opportunities for professional development through ongoing training (with compensation).

Organization meetings and Team meetings welcome casual staff to attend (with compensation).

Position Summary:

• This position will be responsible for the daily cleaning and sanitization of the JHS residence to meet required standards


• This position will be responsible for completing daily tasks which are listed for each shift


• This position may also be responsible for assisting residents as needed


• This position may also be responsible for assisting and taking direction from Client Support Staff working the Primary Role


• This position may also be responsible for providing recreational activities for residents

Position Duties & Tasks:

• Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores


• Provide engagement and support to residents through offering recreational activities 


• Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)


• Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Education & Experience:

• Previous experience working in a housekeeping role.


• Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized) 


• Previous experience working within social services is an asset


• Previous experience within customer service is an asset

Skills & Expectations

• Ability to effectively communicate and contribute to a positive work environment 


• Ability to follow direction/instruction, protocols, and procedures 


• Ability to work with individuals from diverse backgrounds


• Must complete training and professional development as required


• Must complete enhanced security clearance requirements

Position Details

Compensation: $18.35/hour

Minimum Experience: Entry-Level

Employment Type: Casual

***We thank all applicants for their interest. Only those selected for an interview will be contacted.***