B2b Events Customer Success Advisor

Professional B2B events experience powers customer success at EventMobi, a remote-first company serving Canada-based employees across Eastern hours.As an Event Success Manager, you will become a trusted partner to event planners and marketers. You will help customers generate value from EventMobi products through strategy sessions, relationship-building, and ongoing advice. The work spans adoption, customer health, event delivery, and feedback.Key Responsibilities:
Build relationships with corporate and association event customersConduct strategy sessions and quarterly customer reviewsIdentify risks and improve adoption and retentionCollaborate with Support, Product, AV, and SalesShare customer feedback and process improvement ideasRequirements:
At least five years of professional B2B events experienceExperience with event registration, apps, or virtual platformsInterest in technology's impact on the events industryClear communication with technical and non-technical audiencesAbility to manage multiple projects and document thoroughlyCombine event expertise, empathetic advising, and technology knowledge to strengthen customer outcomes across EventMobi's platform.
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