Delivery Manager, SAP B1 (Bilingual)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Delivery Manager, SAP B1 (Bilingual) based in Canada. This is a senior delivery leadership role responsible for guiding a growing SAP Business One consulting practice across Eastern Canada. You will lead and develop an implementation team while ensuring customers receive high-quality, timely, and value-driven outcomes. The role combines people leadership, project delivery, operational planning, resource management, and commercial accountability. You will work closely with leadership and cross-functional teams to align capacity, skills, customer requirements, and business priorities. Success in this position means building a high-performing team while improving utilization, profitability, customer satisfaction, and delivery consistency. You will have a meaningful opportunity to shape delivery strategy and contribute to the continued growth of a global technology and business transformation environment. Accountabilities: - Lead, coach, and develop the SAP Business One delivery team, fostering engagement, accountability, professional growth, and consistent project success. - Oversee delivery performance across the practice, including utilization, revenue, gross margin, delivery targets, customer satisfaction, and other business-plan objectives. - Partner with senior leadership to develop delivery plans and growth strategies, including forecasting, capacity planning, margin planning, and resource allocation. - Own delivery execution from project kickoff through completion, ensuring scope, budgets, change requests, approvals, risks, timelines, and customer commitments remain on track. - Match consultants and resources to projects based on skills, availability, customer requirements, project priorities, and broader business objectives. - Create clarity and momentum across the team through effective communication, coaching, feedback, practical problem-solving, and continuous improvement.

- Monitor project and practice performance, identifying risks and opportunities and taking proactive action to maintain delivery quality and commercial performance. - Strengthen relationships with customers and internal stakeholders to ensure alignment, transparency, and high-quality outcomes. - Work closely with HR, operations, and cross-functional leadership to support employee engagement, workforce planning, delivery excellence, and organizational objectives. - Contribute to the ongoing development of delivery processes, standards, and best practices that improve scalability and consistency. - Balance customer, employee, operational, and financial priorities when making delivery and resource decisions. - Support the continued growth and maturity of the SAP Business One delivery practice across Eastern Canada. Requirements: - 5–10 years of experience in delivery management, consulting leadership, professional services, or a comparable environment. - Proven experience leading, coaching, and developing professional services or consulting teams. - Strong commercial understanding, including utilization, revenue, profitability, customer satisfaction, forecasting, and business performance. - Demonstrated experience managing complex project delivery, including scope, budgets, risks, resources, timelines, change management, and customer expectations. - Experience delivering ERP implementations or consulting engagements, ideally with SAP Business One. - Experience with other ERP platforms such as Microsoft Dynamics, Sage, Epicor, or NetSuite is also valuable. - Strong project execution, prioritization, organization, and problem-solving skills. - Excellent communication and relationship-building abilities, with the confidence to work effectively with customers, consultants, leadership, and cross-functional stakeholders.