Scaled Customer Engagement Manager

Drive customer adoption with data-informed digital programs at PointClickCare, working remotely or hybrid with periodic in-person collaboration. Use Gainsight, Pendo, and customer insights.As a Scaled Customer Engagement Manager, you will extend Customer Success through one-to-many journeys, communications, and events. You will customize established strategies for customer segments, maturity levels, and use cases. The work supports proactive engagement across Senior Care and Acute & Payer markets.Key Responsibilities:
Build and deliver digital programs end to endAnalyze usage, health, and engagement dataUse segmentation and automation to trigger engagementPlan and present webinars, user groups, and trainingCoordinate messaging with CSMs, Marketing, Product, Support, and SalesRequirements:
Three or more years in customer-facing SaaS workExperience executing email, webinar, in-app, or community programsStrong writing tailored to different audiencesWorking proficiency with Salesforce, Gainsight, or similar platformsAbility to interpret product usage and engagement dataApply customer success, data analysis, and digital engagement expertise to scale PointClickCare customer value across segments.
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