Scaled Customer Engagement Manager

Drive customer adoption with data-informed digital journeys and one-to-many programs as a Scaled Customer Engagement Manager, remotely or hybrid.PointClickCare’s SCE team supports customers across Senior Care and Acute & Payer markets. You will customize established strategies into communications, events, and journeys that extend CSM reach. The work includes automation, AI-assisted content, and cross-functional execution.Key Responsibilities:
Build and deliver scaled digital customer programs end to endAnalyze usage, health, and engagement data for targetingPlan and present webinars, user groups, and training sessionsCoordinate messaging with CSMs, Marketing, Product, and SupportExperiment with AI-assisted content and personalization approachesRequirements:
Three or more years in customer-facing SaaS workExperience executing email, webinar, in-app, or community programsStrong written communication for varied audiences and rolesWorking proficiency with CRM or customer success platformsAbility to interpret product usage and engagement dataApply customer success, analytics, and digital engagement expertise to expand PointClickCare’s scalable customer motion.
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