Scaled Saas Customer Success Manager

Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio.You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment.Key Responsibilities:
Oversee guided onboarding, handoffs, journeys, and customer milestonesMaintain success plans and automated quarterly business reviewsUse usage, engagement, and support data to assess healthLead group trainings, webinars, and knowledge-base updatesManage renewal, expansion, adoption, advocacy, and escalationsRequirements:
Five-plus years in customer-facing SaaS rolesExperience managing mid-market accounts in scaled Customer SuccessExperience using automation across a large bookStrong analytical, communication, relationship-building, and problem-solving skillsBachelor's degree or equivalent practical experienceBring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.
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