Registered Social Worker (RSW), Client Services Coordinator

Organization Overview

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Job Summary

The Registered Social Worker (RSW), Client Services Coordinator is a key member of YWCA Edmonton’s Counselling Services team, responsible for delivering high-quality client support, conducting thorough intake and risk assessments, and ensuring individuals receive timely, accurate, and compassionate guidance as they navigate counselling and community resources. This role blends client service, social work practice, and administrative coordination, requiring strong professional judgment, exceptional communication skills, and the ability to respond independently in a fast-paced environment.

The Coordinator plays a central role in quality assurance, ensuring that client interactions, documentation, and referrals meet agency standards and uphold trauma-informed, ethical social work practice. This includes conducting safety and risk assessments for clients who may be experiencing crisis, instability, or heightened vulnerability, and coordinating appropriate follow-up with therapists or external supports to promote client wellbeing.

While the primary focus of the position is counselling intake, client navigation, and administrative support, a portion of the role includes assisting participants in the Welcome Home Project. This involves offering practical guidance and resource navigation to women transitioning from second-stage shelters into independent living, contributing to their stabilization and long-term success.

As the first point of contact for clients, housing referrals, and community partners, the Coordinator helps create a welcoming, safe, and supportive environment. Through skilled assessment, thoughtful referrals, and a strong understanding of YWCA Edmonton’s programs and community services, the Coordinator strengthens client experiences and reinforces the organization’s commitment to ensuring individuals feel heard, respected, and empowered.

Employment Type

Part-time (22.5 hours/week), hours typically between Monday – Friday from 8:50 am to 5:10 pm. Some additional after-hours or weekend work may be required. (*Please note: This position may be required to provide evening coverage for Counselling Services on Tuesday and Thursdays from 5:00 pm to 9:00 pm*).

Qualifications Required

• Bachelor’s Degree in Social Work.
• Minimum 3 years of experience as a Registered Social Worker in good standing with the Alberta College of Social Workers.
• Strong knowledge of YWCA Edmonton programs and community resources that support mental health, housing, income security, and social wellbeing.
• Clear Criminal Record Check, Vulnerable Sector Check, and Child Intervention Record Check.
• Valid Class 5 driver’s license, access to a reliable personal vehicle, willingness to transport clients, and $2 million Third‑Party Liability Insurance.
• Completion of a Standard Driver’s Abstract, with updates required every two years.

Visit our website to learn more and apply:

This posting will remain open until a suitable candidate is found.