Manager, Contract Administration, Individual Insurance

Job Description
Build the future with us Are you driven by operational excellence and customer service and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Manager, Contract Administration, Individual Insurance, you will play a key role in delivering an outstanding experience to our clients and business partners while ensuring the efficiency and continuous evolution of administrative operations. Reporting to the Director, Contract Administration, you will lead and mobilize a pan-Canadian team responsible for processing individual insurance applications, from receipt through to underwriting when required. This position offers an exciting opportunity to showcase your leadership, operational management, and continuous improvement expertise. You will contribute directly to achieving organizational objectives while helping shape the future of our administrative practices in a collaborative and dynamic environment.What you'll accomplish with us
Here are the main responsibilities:Lead, coach, and develop a pan-Canadian team in a performance-driven environment focused on collaboration and customer experience.Oversee talent acquisition, onboarding, employee development, and performance management activities for your team.Supervise administrative processes related to individual insurance contracts, from application receipt through to underwriting when required.Take ownership of the processes under your responsibility and ensure their efficiency, quality, and compliance.Assess and manage business risks associated with transactions and approve high financial-risk requests of up to $500,000.Ensure adherence to service standards, quality expectations, and established organizational policies and procedures.Facilitate daily management activities and empower team members to identify solutions and drive continuous improvement.Contribute to the evolution of business processes and support the achievement of the sector’s strategic objectives.Collaborate with clients, business partners, and internal stakeholders to resolve complex cases, manage exceptional situations, and recommend improvements to existing practices.What could accelerate your success in this role
We’re looking for someone who:Holds a bachelor's degree in actuarial science, accounting, business administration, finance, law, or a related field.Has a minimum of five years of relevant experience.Stands out for their experience leading, supervising, or mobilizing teams.Demonstrates strong planning, organizational, and priority management skills.Is recognized for their ability to inspire high performance and foster a collaborative and engaging work environment.Possesses strong analytical and synthesis skills, along with sound judgment and decision-making abilities.Places customer and partner experience at the center of their actions and promotes a solution-oriented approach.Has experience in customer service or activity coordination, which would be considered an asset.Has knowledge of individual insurance products and systems, which would be considered an asset.Possesses an advanced level of English and French proficiency, as the role requires communicating with English-speaking and French-speaking clients and business partners regarding the processing and follow-up of their files on a daily basis.Why you'll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to workin a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.Competitive Benefits
Flexible group insurance plansCompetitive retirement savings planEmployee share purchase planVacation program, wellness days, and personal development daysTelemedicine servicesEmployee and Family Assistance Program (EFAP)Ergonomic furniture programPerformance bonusDiscounts on iA productsAnd much more!Location(s)
Quebec / 1080, Grande Allee WestOther Possible Location(s) Montreal / 1981 McGill College AvenueCompany iA Financial Group Posting End Date 2026-11-09Company Overview
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement autoOur Commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.
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