Regional Operations Manager

As the senior operations leader based in Prince Rupert, this position:

• Owns day to day operational performance across current facilities.
• Leads the organization through one of the most significant operational transitions in companies history.
• Partners closely with facilities, engineering, technology, HSQE, and commercial teams
• Builds and mentors the next generation of site leadership.
• Represents the company, the brand and our commitment in the local community, engaging stakeholders across the region.

Responsibilities + Activities;

Health, Safety, Quality & Environment (HSQE) – 20%

• Directly responsible for the safety of staff, customers, vendors, and other stakeholders who visit the multiple sites.
• Provides leadership and accountability for a safety-first culture across all Prince Rupert operations
• Ensures full compliance with company HSQE policies, WorkSafeBC regulations, Transport Canada requirements, and port authority rules.
• Works closely with HSQE teams to implement, monitor, and continuously improve safety programs.
• Leads incident investigation, incident reporting and ensures corrective actions are implemented, acts on trends to prevent recurrence.
• Promotes environmental stewardship and compliance with all applicable environmental regulations and permits.

Operational Performance & Service Delivery – 30%

• Oversees day-to-day terminal and yard operations to ensure safe, efficient, and reliable service delivery.
• Ensures operational plans, staffing models, and equipment deployment align with volume forecasts and customer commitments.
• Drive continuous improvement in productivity, cost control, equipment utilization, and turnaround times.
• Ensures operating procedures, work instructions, and labour practices are consistently applied.
• Partners with commercial and customer teams to support service reliability and customer satisfaction.
• Correct unsafe operational acts as they arise, implement measures to mitigate or eliminate further risks.
• Work directly with the Transload Manager, to plan, draft and implement SOPs specific to the terminal as well as work with the supervisors on a day-to-day basis to ensure all SOPs are communicated and followed.

Financial & Business Performance – 15%

• Reviews and manages operating expenses, labour costs, maintenance spend, and capital utilization.
• Supports the development of annual budgets, forecasts, and long-range operating plans.
• Identifies and implements opportunities to improve margin, efficiency, and return on assets.
• Provides regular reporting and analysis to senior leadership on performance, risks, and opportunities.
• Recruits, leads, coaches and develops a diverse team of operations leaders and frontline staff.
• Ensures effective workforce planning, succession planning, and talent development.
• Builds strong relationships with labour partners and ensures collective agreements are administered fairly and consistently.
• Drives performance management, accountability, and engagement across the site.
• Champions company values, culture, and leadership expectations.
• Other related duties and projects as assigned.

Stakeholder & External Relations – 10%

• Acts as the senior company representative in Prince Rupert.
• Builds and maintains strong relationships with port authorities, regulatory bodies, customers, vendors, and community stakeholders.
• Supports growth initiatives, new business onboarding, and operational readiness for new services.
• Collaborates with corporate support functions to align site operations with company strategy.

WORKING CONDITIONS & PHYSICAL / SENSORY REQUIREMENTS:

• This position will require a regular presence at terminals and will require standing and/ or sitting for 8 hours per day.
• Some exposure to the outdoors, including heat, cold weather, rain, and noise.
• There will be frequent exposure to heavy equipment that is operating in the terminal.
• Short distance travel between terminals and to attend off-site meetings will be required.