National Lead Account Manager

Job Responsibility:

Position Snapshot Business area : Nespresso Job title : National Lead Account Manager Location : Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3 Remote Field position

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp's high standards of social and environmental responsibility and transparency. Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website:

Position Summary The National Lead Account Manager for Nespresso B2C Trade is responsible for driving sales growth and strategic relationships with key accounts across the nation. This role involves developing and executing account strategies that align with Nespresso's business objectives while ensuring the delivery of an exceptional customer experience. The successful candidate will lead a team, manage key client relationships, and leverage market insights to enhance brand visibility and profitability.

The successful candidate will lead, coach, and develop the National Accounts Management team, fostering business relationships with existing and new customers. Key responsibilities include managing accounts, negotiation and execution of partnership agreements and ensuring operational evolution to capitalize on opportunities for success.

A day in the life of a National Lead Account Manager

Drive growth in Strategic Customer Segments via Regional and National Account opportunities

• Drive growth in Strategic Customer Segments through Regional and National Account Management by leveraging expertise in strategic account leadership, customer segmentation, KPI-driven performance (NNS, MC, assortment, brand visibility), and cross-functional collaboration including field sales, marketing, and finance.
• Demonstrated ability to coach teams, manage financials (budgeting, forecasting, performance monitoring), utilize RTM strategies, set and achieve ambitious B2C and MBS-aligned sales targets, and negotiate effectively to build strong customer partnerships.

Define and implement Regional and National client network enabling accelerated growth across Nespresso strategic segments:

• Develop and implement a client network strategy aligned with Nespresso's strategic segments by executing joint business planning, route-to-market strategies, and prioritizing key regional accounts to drive accelerated growth.
• Collaborate with marketing to optimize PFME allocation for brand visibility in key accounts, while fostering strong relationships with regional stakeholders to support and scale national initiatives.

People Management:

• Lead, coach, and empower National Account Managers to exceed sales targets by setting stretch goals, providing tools for success, and aligning efforts with strategic customer segments through structured collaboration and performance-driven leadership.
• Foster a high-performance, growth-oriented culture by facilitating career development opportunities, delivering function-specific training, and promoting a safe and supportive working environment.

Customer and Market insights and best practices

• Analyze market trends, competitor activity, and route-to-market developments in collaboration with Marketing and customer insights teams to identify and implement data-driven improvements and best practices that enhance service for regional and national account customers.

Premium Brand Values and Customer Experience

• Ensure Nespresso brand consistency and elevate customer experience in Strategic Customer Segments by delivering a professional sales approach, enhancing brand visibility through trials and exposure, promoting sustainability initiatives, and collaborating cross-functionally to achieve commercial and CRM excellence.

Compliance

• Ensure compliance with Nestlé and Nespresso policies, trade regulations, and ethical standards by managing B2C commercial activities in alignment with company principles, effectively communicating policies within the team, and acting as a change agent to support evolving business objectives.

What will make you successful?

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market
• Experience in B2C Sales, business development, or marketing
• 5+ years of commercial experience in sales, account management, consistently achieving business results
• 3+ years of experience in coaching, influencing, and leading sales teams.
• University Degree in Business Administration or equivalent combination of education and work experience
• Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
• Proven track record of closing complex negotiation cycles
• Ability to work independently, multi-task and prioritize under pressure and within tight budget constraints
• Agile and creative, the individual must be able to adapt and navigate within a face-paced and evolving environment
• Proficient in Microsoft Word, Power Point and Excel

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know

We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.