Retail Account Manager (Customer Success Manager)

Or just checking the market? We’re looking for an Account Manager to join our retail sales team in NoAm. You will be in charge of managing a book of Retail customers. Your goal is to retain these customers and mitigate churn, upsell the customers on additional modules, and ensure that customers renew their subscriptions on time. In addition, you will be tasked with upgrading qualifying customers to more advanced software platforms where applicable.
Serve as the lead point of contact for your customers
Demonstrate software solutions to your customers, from core POS products to modules and upgrades
Build a trusted advisor relationship with your customers and identify upsell opportunities
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
Experience in a quota carrying sales role
Understanding of solution-based consultative sales in a SaaS environment
Ability to use Salesforce.com and other technologies to manage and organize pipeline
Committed to a culture of positivity and high performance
Experience in a Retail environment
Fluency in French
Ability to do your job in a truly flexible environment;
Immediate access to our benefits plan
500 CAD per calendar year
Parental leave Top-Up

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Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.