Administrator, Pension Benefits (Bilingual)

Position Overview:

The Administrator, Pension Benefits performs, monitors and organizes the full scope of activities and processes associated with scheduled or ad-hoc payment processing of lump sum payments made to pensioners through pension plans overseen by CIBC Mellon’s Pension Benefit Operations group. May answer basic inquiries received directly from pensioners and their representatives via the incoming 1-800 telephone service and will periodically conduct various processing functions in support of the Senior Benefit Administrators.

Responsibilities:

-Performs, monitors and organizes the various standard processes and activities associated with processing lump sum payments which includes: tracking lump sum payment inquiries/requests, communicating directly with client representatives and pension members, processing approved payments through dedicated systems. determining payable dates , identifying and escalating discrepancies, coordinating mailing of payments, recovering overpayments , direct follow up on outstanding payments, rejected or returned EFT items and processing payment stop and reissue requests

-Receives standard incoming telephone enquiries, issues or concerns directly from pensioners, their family members, legal representatives, etc., via the 1-800 telephone service, providing contacts with requested basic information, escalating requests as necessary

-Receives client requests for data associated with lump sum payment processing, obtaining and providing the required output (reports, etc), verifying all processing documentation, payments and processing instructions to sponsor direction

-Prepares data items for key entering into dedicated systems, covers off some Sr. Benefits Administrator processing duties, maintains system based pensioner data and ensures client requests for ad-hoc services are billed accordingly

-Maintains currency on regulatory, legislative, product, policy and procedural changes to communicate directly with clients and members if there is any resulting impact on pension payments

Qualifications:

- Bilingual (French and English)

- High School Diploma

- PC Skill

- Communication—telephone manner

Additional Information:

- The salary band for this position ranges between $44,000 - $67,000.

- A reasonable estimate of the pay range for this role is $50,000 - $55,000 at the time of this posting. Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training and internal equity.

- Please note, our recruitment process may include the use of AI-assisted tools.

- This posting is for an existing vacancy.