remote hybrid bilingual customer relations specialist - london.

Elevate your career with the perfect balance of flexibility and connection! We are looking for a passionate, bilingual professional to join our amazing team in Downtown London. If you thrive on helping people, love solving puzzles, and want a role that offers the best of both worlds—working from home and in a vibrant city core—this is the opportunity for you.

Why You’ll Love It Here
Hybrid Flexibility: Enjoy 3 days working from home and 2 days in our vibrant Downtown London office.

Stability: This is a Full-Time, Permanent position with a Monday to Friday schedule (no weekends!).

The Details
Salary: $46,000 per year
Location: Downtown London, ON (Hybrid)
Hours: Monday – Friday (Must be flexible to work an 8-hour shift between 6:00 AM – 8:00 PM EST)
Language: Native-level fluency in French and professional proficiency in English.
Training: An intensive 8-week on-site training program in our London office to ensure you have all the tools to succeed.

What You’ll Do:
Provide courteous, accurate, and timely solutions to customer inquiries.
Use your bilingual skills to bridge communication gaps.

Think creatively to solve problems and provide "outside the box" solutions.

We are looking for candidates who can answer "YES" to the following:
Do you have excellent communication skills in both English and French?
Are you a resident of Canada with a valid work permit?
Security Clearance: Can you pass a criminal record check, credit check, and government screening?
Residency Requirement: Have you maintained 5 continuous years of residency in Canada? (This is a mandatory requirement for the reliability clearance).

Advantages
-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!

Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):

-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications
-Excellent English and FRENCH communication skills
- Must be able to pass a criminal background check and the government's enhanced screening process
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable

Summary
Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Please apply to this exciting opportunity by choosing one of the following options:
1) Send your resume to View email address on randstad.com with the subject line - BCSR London
2) Apply directly to this posting
3) Directly on

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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