Security Professional - Fulltime Shelter Officer

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Security Professional - Shelter Officer in Mississauga, Ontario.  

Job Title: Security Professional - Shelter Officer
Location: Mississauga, ON 
Employment Type: Full-Time
Pay Rate: $19.00 per hour
Shift: Days - | 7pm to 7am | Overnight |   - 12 hours Continental Rotational schedule

Overview

Allied Universal® is seeking experienced Security Professional - Security Professional - Shelter Officer to provide security services at a community shelter environment in Mississauga, Ontario . This role requires individuals who have prior experience working in shelters or similar high-interaction environments like Hospitals , Long-term care supporting vulnerable populations .

The ideal candidate will demonstrate strong de-escalation skills , the ability to multi-task in a fast-paced setting , and professionalism when managing challenging behaviors. This position plays a critical role in maintaining a safe, respectful, and controlled environment for residents, staff, and visitors.

Responsibilities

• Access Control & Monitoring
• Control and monitor access to the facility
• Verify identification, manage entry logs, and ensure only authorized individuals enter the shelter
• De-escalation & Conflict Management
• Respond to behavioral incidents involving shelter residents or visitors
• Utilize verbal de-escalation techniques and trauma-informed approaches
• Maintain calm, professional conduct in high-stress or emotionally charged situations
• Safety & Security Patrols
• Conduct routine patrols of the interior and exterior of the facility
• Identify and report safety hazards, suspicious behavior, or policy violations
• Secure doors, exits, and restricted areas
• Emergency Response
• Respond to medical, fire, security, or behavioral emergencies
• Assist staff during evacuations or critical incidents
• Follow site-specific emergency and incident response protocols
• Incident Documentation
• Complete detailed and accurate incident reports
• Communicate effectively with supervisors, shelter staff, and emergency services when required
• Collaboration with Shelter Staff
• Work closely with shelter staff to support daily operations
• Provide security support during resident interactions, intakes, and high-risk situations

Requirements

• Minimum 1–2 years of security experience in a shelter, supportive housing, or similar environment
• Proven experience working with vulnerable populations
• Must have good written and oral communication skills
• Strong verbal de-escalation and conflict-resolution skills
• Ability to multi-task , prioritize, and make sound decisions under pressure
• Excellent observation skills
• Ability to maintain professionalism, empathy, and authority simultaneously
• Valid Ontario Security Guard License
• First Aid & CPR Certification
• Must be 18 years of age or older
• High School Diploma or GED (or equivalent work experience)
• Legally eligible to work in Canada (up to 40 hours per week)

Benefits

• Career growth and advancement opportunities within Allied Universal®
• Paid training and professional development

Disclaimer

As part of Allied Universal’s standard hiring process, all candidates must successfully complete a background check, which may include criminal history, employment verification, education verification, and reference checks.