Member Engagement Specialist

Job Responsibility:

What will you do?

The Member Engagement Specialist is the team member responsible for reaching out to members . From these touchpoints this role is able to determine member needs, satisfaction and proactively identifying concerns of our members. The Position is responsible for assisting the Director with the development and implementation of initiatives to retain and support the Association membership.

This role requires travelling to meet in-person with Members.

Job Responsibilities

• Handle all member inquiries.
• Promote membership benefits and discounts to all members and non-members on an ongoing basis while keeping all information current in new member packages, online and in renewal packages.
• Actively maintain memberships by in-person/online meetings with Association members.
• Be well informed on all membership benefits, health and wellness programs, and, workforce development programs, and what each program will enhance the Members and their employees.
• Work with the OpenCircle Benefits' Member Benefits teams on events and projects to provide value to members and perceived value to future members.
• Develop and strengthen the feedback loop between the Association and its' members.
• Meet and visit new and existing members regularly.
• Update member information as provided (new addresses, contacts, emails, phone numbers etc.) in the Association database.
• Obtain and track data from feedback received that will be used for trending and proposed Association and Benefit Plan changes.
• Assist the Director with the development and maintenance of performance metrics.
• Assist the Director with the development of retention strategies and then implement approved strategies.
• Support the Association's strategic plan.
• Assist with the collection of data required for reports including, but not limited to, executive and board of directors.
• Answer all email and phone enquiries.
• Ensure member materials are up to date and provide members with the necessary information.
• Provide member information to other team members for inclusion in Association newsletter, social media, and other related initiatives.
• Represent the Association at community or business events when required.
• When required, speak to groups and organizations on benefits of membership.

Qualifications

• Bachelor's degree business administration, communications, marketing field is considered an asset, or the equivalent work experience.
• Three to five years membership sales/retention experience and proven track record in sales growth and/or retention.
• Strong interpersonal skills.
• Demonstrated knowledge of database use and tracking.
• High degree of interpersonal, written and oral communications skills.
• High level of proficiency with Microsoft Office 365.
• Effective problem-solving skills.
• Demonstrates strong teamwork, organizational, planning and leadership skills.
• Ability to research and create reports.
• Valid Alberta Driver's license and use of personal vehicle, ability to travel across the country.
• High level of integrity, confidentiality, and accountability.
• High attention to detail and organizational skills.
• Exemplary time management.
• Effective delivery of complex information in a clear and concise manner.

Core Competencies

At OpenCircle we strive to provide a workplace culture that aligns with our employees' personal values. Core competencies for this role, to align well with our workplace culture, are:

• Agility
• Result-oriented
• Solution-based thinker
• Creative problem solving
• Self-motivation

Organization Summary

Building on 35 years of experience as Merit Contractors Association, OpenCircle elevates employers and employees by supporting well-being in work, life, and the spaces in between. As a membership association supporting construction and industry partners across Canada, OpenCircle supports their client companies and their employees with sustainability and growth. As changes occur globally and at home in Canada, they shine the spotlight on the employer-employee relationship, encouraging diverse thinking on how to best support employees and their families.

*Please note that as part of our recruitment process, we require each shortlisted candidate to participate in a criminal record check*