customer experience coordinator.

Reporting directly to the Customer Service Manager, you'll play a crucial role as a primary point of contact for our valued clients, managing and growing existing accounts with a focus on repeat sales and expansion. We are looking for someone professional and solutions-oriented, eager to become an integral part of our close-knit team. This role offers a unique opportunity to contribute to a company that values long-term loyalty, high-quality service, and tailored customer solutions.

Advantages
• Competitive starting salary of $50,000
• Comprehensive health benefits, including medical, dental, and life insurance.
• RRSP program with a 3% company match available after one year.
• 10 days of vacation plus 6 paid sick days.
• Stable 8:30 AM – 5:00 PM schedule (37.5 hours per week) with no mandatory overtime.
• Fun and engaging culture featuring "High Five Fridays" and regular team touch-bases.
• Clear career path with opportunities to be recognized and promoted from within the organization.
• Free on-site parking in a convenient Brantford location

Responsibilities

Relationship Support & Growth: Assist Sales Leadership in cultivating, managing, and scaling long-term relationships with key strategic clients; partner with external Sales Representatives to continuously build the pipeline.

Client Liaison & Inside Sales: Serve as a primary point of contact for national accounts—handling inbound/outbound calls and emails, qualifying incoming leads, and resolving customer concerns with timely solutions.

Consultative Discovery: Connect deeply with clients, asking targeted questions about their business and packaging requirements to identify hidden upselling and cross-selling opportunities.

Internal Cross-Functional Alignment: Coordinate directly with Graphics, Sales, Distribution, Inventory Control, and Accounts Receivable to accurately process incoming orders and ensure customer requirements are met seamlessly.

Documentation & Records: Prepare, update, and maintain meticulous account records, client portfolios, and open-order reports.

Sales Enablement: Assist in the structural preparation of professional business proposals, presentation decks, and formal client contracts.

Proactive Outreach: Execute targeted email and phone outreach campaigns to ensure repeat business metrics and monthly sales targets are consistently met.

Product Expertise: Maintain a current, comprehensive understanding of available product lines and technical services to provide precise details on pricing and shipping ETAs.

Performance Monitoring: Proactively audit weekly open-order reports to ensure on-time processing, notify clients immediately of any distribution delays, and supply regular updates to executive leadership.

Data Analytics: Analyze account-level sales metrics to pinpoint emerging market trends, gaps in coverage, and areas for strategic improvement.

Excel Modeling: Utilize advanced digital tools and data modeling to construct predictive customer orders, showcasing high business acumen directly to the client.

Market Intelligence: Conduct ongoing competitor research and market mapping to support strategic corporate planning and executive decision-making.

Qualifications
Education: Bachelor’s degree in Business Administration, Marketing, or a closely related commercial field.

Work Experience: 2–4 years of proven success in account management, inside sales, corporate sales support, or a business-to-business customer service role.

Industry Asset: Prior experience directly managing large-scale national accounts or working within B2B packaging solutions is highly preferred.

Analytical & Sales Drive: Demonstrated capability to interpret financial sales data, run data tracking logs, identify operational solutions, and meet growth metrics.

Communication: Exceptional verbal, written, and interpersonal communication skills tailored for corporate client environments; a professional phone presence is required.

Language Proficiency: Fluency in English is required; professional working proficiency in French is considered a strong asset.

Software Competency: Advanced proficiency in the Microsoft Office 365 Suite, specifically with Excel (data analysis and reporting), Outlook (calendar and correspondence management), and Teams (virtual collaboration).

Execution & Autonomy: Superb multitasking, prioritization, and time management skills; able to work independently with minimal oversight while hitting strict deadlines under tight timelines.

Summary
If you are a driven professional who thrives on responsibility and possesses the analytical skills to elevate our client experience, we want to hear from you.

Please apply directly or by sending your resume to View email address on randstad.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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