Student Services Manager

Job Responsibility:

At the Academy of Learning Career College (AOLCC) we lead in skills training and enabling positive futures. We are a team of professionals with high aspirations and positive attitudes who strive to provide the best student experience. We are looking for you to join our team! If you are a customer services-focused motivator and cheerleader who enjoys helping others achieve success and you enjoy working collaboratively in a fast-paced environment, this role may be for you!

The Student Services Manager is responsible for overseeing and coordinating a comprehensive range of student support services aimed at enhancing the overall student experience. This role involves managing programs and services that promote student success, retention, and well-being. The Student Services Manager will lead a team of dedicated professionals and collaborate with various departments to ensure that students receive the support they need to thrive academically, socially, and personally.

Key Performance Indicators (KPIs)

1. Enhance Student Experiences: Deliver positive, productive, and customer service-driven experiences that contribute to achieving the highest possible graduation rates.

2. Achieve Job Placement Success: Maintain consistently high job placement rates and foster strong student referrals.

3. Prioritize Student Satisfaction: Ensure student satisfaction remains a primary goal, continuously improving services based on student feedback and needs.

Key Responsibilities:

Program Management:

• Develop, implement, and manage student support programs, including orientation, counseling, academic advising, career services, and student activities.
• Coach, train, and advise on campus software such as ACME, Learning Hub, Canvas, etc.
• Monitor and evaluate the effectiveness of student services programs and initiatives, adjusting as necessary to meet evolving student needs.
• Actively maintain a full understanding of AOLCC campus programs.

Student Support:

• Monitor student's academic progress
• Provide guidance and support to students on a wide range of issues, including academic, personal, and social concerns.
• Develop strategies to enhance student retention and success, including early intervention programs for at-risk students.

Team Leadership:

• Supervise and mentor different teams of student services professionals, including counselors, advisors, and support staff.
• Conduct regular team meetings, provide professional development opportunities, and evaluate staff performance.

Collaboration and Outreach:

• Collaborate with academic departments, faculty, and other administrative units to ensure a holistic approach to student support.
• Assist with coordinating and monitoring academic activities within AOLCC campuses.
• Act as a liaison with Student Support, Admissions, and Financial Aid.
• Develop partnerships with external organizations and resources to enhance services offered to students.

Administration and Compliance:

• Ensure compliance with university policies, provincial and federal regulations, and accreditation standards related to student services.
• Review and monitor student eligibility
• Ensure compliance with other regulatory bodies

Student Engagement:

• Plan and coordinate events and activities that promote student engagement and community building.
• Foster an inclusive campus environment that respects and supports diversity.

Data Management:

• Collect and analyze data related to student services, retention, and success to inform decision-making and program development.
• Prepare reports and presentations for senior administration and other stakeholders.

Qualifications:

• Education: Bachelor's degree in Education, Counseling, Student Affairs, or a related field from a recognized Canadian Institution (International qualification may be considered equivalent).
• Experience: Minimum of 3-5 years of experience in student services, customer service, or a related area, with at least 2 years in a supervisory or leadership role.
• Experience working with adults in an educational environment is an asset.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse groups.
• Strong organizational and project management skills.
• Proficiency in data analysis and reporting.
• Knowledge of student development theories and best practices in student services.
• Proficiency in campus software such as ACME, Learning Hub, Canvas, etc.
• Commitment to promoting diversity, equity, and inclusion.
• Willingness to learn and a passion for education
• Transparency in communication and operations.
• Accountability and the ability to hold others accountable.

Work Environment:

• This position typically works in an office setting with regular interaction with students, faculty, and staff.
• Occasional evening and weekend work may be required to support student activities and events.

Application Process:

To apply for this position, please submit your resume, cover letter, and a portfolio of your marketing work to Human Resources at ( View email address on ca.edajobs.com ). Only shortlisted candidates will be contacted for an interview.

Accommodation for job applicants with disabilities is available upon request. Academy of Learning Career College is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. AOLCC endeavors to create and protect a culture of respect and cooperation with all staff and students. Thank you for your interest, but only those people chosen for interviews will be contacted. No telephone calls, please.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Student Services: 2 years (required)
• Leadership: 2 years (required)
• Education Industry: 1 year (required)

Work Location: In person