Control Centre Administrator

ABOUT LN

Proudly Indigenous Member Owned. Proudly people-powered.

At LN, we're more than a surveying company… we're a multidisciplinary technical solutions team delivering surveying, utility locating, geotechnical, materials testing, and environmental services across Canada. We combine industry-leading technology with exceptional people to deliver outstanding service to our clients.

Behind every successful project is a team of dedicated professionals keeping our operations connected and running smoothly. We're looking for an organized, customer-focused Control Centre Administrator to join our Edmonton team.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping things organized, this is an opportunity to build a rewarding career with a growing company that values collaboration, accountability, and continuous improvement.

Benefits Include

• Extended Health & Dental Coverage

• Life Insurance

• RRSP Matching Program

• Professional Development Opportunities

• Supportive and Collaborative Team Environment

POSITION OVERVIEW

Reporting to the Municipal Locate Coordinator, the Control Centre Administrator is the first point of contact for our clients, employees, and business partners. This role is responsible for managing incoming calls, coordinating communications, supporting field operations, and providing administrative support that helps keep projects moving efficiently.

Success in this role requires exceptional customer service, strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive and professional attitude.

KEY RESPONSIBILITIES

• Serve as the first point of contact by answering and directing incoming calls in a professional and courteous manner.

• Respond to customer, client, and internal inquiries while ensuring timely and accurate communication.

• Provide administrative support to the Municipal Locate Coordinator, project managers, and supervisors.

• Complete data entry, auditing, and record maintenance with a high level of accuracy.

• Create, update, and maintain spreadsheets, databases, tracking logs, and other administrative documents.

• Verify and update information by comparing source documents and ensuring data integrity.

• Monitor employee time entry and assist in tracking approvals to ensure payroll deadlines are met.

• Assist with office organization, filing, document management, and general administrative duties.

• Coordinate information between field staff, office personnel, and clients to support daily operations.

• Maintain confidentiality when handling company, employee, and client information.

• Identify opportunities to improve administrative processes and support operational efficiency.

• Perform other administrative and office support duties as assigned.

QUALIFICATIONS

• Minimum two (2) years of administrative or office support experience.

• Proficiency with Microsoft Office Suite , including Word, Excel, and Outlook.

• Experience using Microsoft Teams and other digital communication tools.

• Excellent organizational and time management skills.

• Strong verbal and written communication abilities.

• Exceptional attention to detail and accuracy.

• Strong problem-solving skills and the ability to work independently.

• Proven ability to handle confidential information with professionalism and discretion.

• Reliable, dependable, and committed to delivering high-quality work.

• Positive attitude with a willingness to learn, adapt, and support the team.

WHAT WILL HELP YOU SUCCEED

• You genuinely enjoy helping people and delivering exceptional customer service.

• You stay organized and remain calm when juggling multiple priorities.

• You communicate confidently and professionally with clients, field staff, and coworkers.

• You take ownership of your work and proactively solve problems.

• You have a keen eye for detail and enjoy keeping information organized and accurate.

• You adapt quickly to changing priorities and new technology.

• You collaborate well with others while also working independently.

• You thrive in a fast-paced environment where every day brings something different.

• You value accountability, teamwork, and continuous improvement.

WORK CONDITIONS

• This position is based in Edmonton, Alberta and is an in-office role.

• Applicants must be legally entitled to work in Canada on a permanent basis or currently possess the required authorization to do so.

WHY JOIN LN?

At LN, our people are the foundation of everything we do. We invest in our employees by providing meaningful work, opportunities for professional growth, and a workplace built on collaboration, respect, and innovation.

As part of our team, you'll play an important role in supporting operations across Western Canada while building a rewarding career with a growing organization that values your contributions.

As a Certified Indigenous Member-Owned Business, LN is committed to empowering communities, fostering diversity, and maintaining the highest standards of service. We are an equal opportunity employer and proudly celebrate diversity, inclusion, and the unique perspectives our employees bring to our team.