Senior Group Benefits Service Specialist

Job Responsibility:

Saskatchewan Blue Cross®, one of Saskatchewan's Top Employers, is currently recruiting for a full-time Senior Group Benefits Service Specialist to join our team in the Group Benefits department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office locations.

JOB FUNCTION

If you are passionate about the insurance industry, highly motivated, service oriented, enjoy working and winning as a team, and a strong desire to learn all aspects of our business, then we're looking for you! Reporting directly to the Manager, Group Benefits, this position is responsible for providing exemplary service in support of retention of existing complex business and the pursuit of new complex market opportunities. The Senior Group Benefits Service Specialist works alongside the Account Executives in this client facing role and excels in the delivery of superior service to Plan Advisors/Consultants and Plan Sponsors. This role collaborates with internal service providers such as Group Administration team, Underwriting, Accounting and Health & Dental Claim teams to ensure the highest level of service is provided to our partners.

This position represents Saskatchewan Blue Cross in client-facing meetings, industry presentations and is responsible for managing installation of new business, processing complex amendments, developing and maintaining strong relationships with Plan Administrators, preparing service reports, annual account management plans and presentations.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We're driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We're improving our members' experiences through investment in our people, technology, services and products. When you join our team, you're joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We're looking for people who:

• Share our values
• Believe that creating great experiences is totally within their control
• Collaborate and always set others up for success
• Build positive relationships and an understanding of what people's needs are
• See solutions and possibilities (not problems!)
• Are simply outstanding at what they do

DUTIES & RESPONSIBILITIES

• Support the Group Benefits team in the acquisition of new complex business; participate in finalist presentations, as required
• Act as a subject matter expert on Saskatchewan Blue Cross products with our external partners and internal departments
• Manage new implementations of complex market groups to successfully install new business, including facilitating install meetings
• Review special requests and help promote/sell products and services based on client needs
• Build and maintain successful and lasting relationships with existing customers in the complex market that contribute to continuing client satisfaction by meeting regularly with plan administrators, company executives and advisors and ensuring accounts are operating in accordance with client expectations
• Understand the intricacies and complexities of each benefits plan and provide on-going support to group Plan Administrators, advisors/consultant questions by actively finding solutions to issues
• Manage policy revision requests for the complex market ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes, including those dealing with Collective Bargaining Agreements
• Respond to benefit plan inquiries and resolve advanced inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts while meeting agreed upon turn-around times
• Develop and conduct employee presentations for client groups to explain benefit lines, eligibility requirements and claims processing procedures
• Develop and provide demonstrations and training to plan administrators on various topics including the web portal applications for plan advisors, plan administrators and members
• Educate new and existing clients on administrative procedures, interpret and explain plans and coverage
• Provide expertise on Saskatchewan Blue Cross' digital experience for clients and advisors
• Provide reporting to help group benefits clients understand their overall plan health and identify areas of opportunity for education/engagement
• When new products are launched in Group Benefits, take the lead, together with the Account Executive, to learn, present and speak to these new services
• Maintain security/privacy compliance in ensuring that all contacts are kept to date, and that client information is released to parties (Advisors, plan administrators), only on an as needed basis
• Identify and recommend process improvements with the goal to improve customer experience and provide consistency across all departments. This can include everything from updating the process for changes to a group benefits plan, completing revision applications, escalation of high importance issues both internally and externally, and our follow up process regarding outstanding information
• Remain abreast of product and industry changes that may impact the area
• Monitor group policies (Insured, ASO, HSA, TSA) for opportunities for enhancements to coverages across all lines of business (Life, Disability, Health and Dental, HSA, TSA)
• Develop and maintain quality training documents to ensure efficient and effective transfer of knowledge Identify and recommend process improvements
• Other related projects and duties as assigned

QUALIFICATIONS & SKILLS

• Completion of a Post-Secondary Diploma or Certificate. A combination of training and experience will be considered
• 3+ years prior experience in customer facing Group Benefits service roles with demonstrated experience working with increasingly complex group benefits clients
• Current GBA designation or working towards the designation would be considered an asset
• Group Product knowledge is essential including a knowledge of underwriting concepts
• Proven ability to determine business priorities, meet goals, handle high volumes of work
• Excellent analytical, problem solving, interpersonal, attention to detail, organizational and time management skills
• Strong negotiation and influencing skills
• Superior customer service and relationship management skills
• Strong oral and written communication skills with the ability to conduct presentations
• Independent, self-motivated individual with ability to run multiple tasks and deadlines simultaneously
• The ability to collaborate internally across multiple departments
• Ability to be flexible and compassionate and ability to handle conflicts
• Proficient in the use of modern technologies
• Knowledge and understanding of growth and retention strategies
• Excellent planning and project management skills with the ability to complete projects within tight timeframes
• The ability to be flexible and adaptable to change
• Must possess and maintain a valid Class 5 driver's license
• Must be willing to travel and work flexible hours
• Legally entitled to work in Canada on an unrestricted basis
• Criminal Record and background check satisfactory to Saskatchewan Blue Cross

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