Service Automation Technician

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as a Service Automation Technician at Epiroc!

The Service Automation Technician is responsible for the repair, maintenance, and functionality of Epiroc technology systems while working with safety as a top priority. Duties require electrical and mechanical knowledge as well as a good IT network understanding. Automation technicians monitor and perform routine diagnostic checks on automated systems, isolate problems and perform repairs. The technicians troubleshoots issues and determine if the problem is mechanical, electrical or from the computer systems controlling the process, as well as determine appropriate corrective measures.

The automation technician possesses excellent technical skills and is able to represent Epiroc in a professional and ethical manner while working under very little supervision. Extensive travel to customer sites throughout Canada may be required.

Work Type

• Onsite

Shift Timings/Location

• Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts

Responsibilities

• Service and commissioning of Epiroc products.
• Perform audits and preventive maintenance on Epiroc products.
• Troubleshooting and problem-solving.
• Document and report technical product issues.
• Establish a good working relationship with customers.
• Establish a good working relationship with your co-workers.
• Creating and updating daily service reports.
• Work with customers operations departments to ensure levels are set up to meet the meet their production timelines.
• Work with customers’ mobile planning department to ensure automation preventative maintenance (PM) and repairs are conducted in conjunction with mechanical PM’s schedule.
• Actively participate in continuous improvement initiatives.
• Work within and promote a supportive and innovative team culture.
• Perform other relevant tasks and duties as assigned by the manager.

Experience

• Minimum five (5) years of relevant work experience within the mining industry is an asset.
• Experience in automation.

Knowledge/Education

• Interprovincial Red Seal Electrician or Heavy-Duty Equipment Mechanic certification is an asset.
• Electronics or electrical engineering technician or technologist diploma.
• Strong electronics and instrumentation knowledge.
• Possess a valid vehicle driver’s licence.
• Strong knowledge of Epiroc’s services and products is an asset.

Skills and Abilities

• Proven and motivated self-starter who is driven to achieve client satisfaction targets and is able to work independently and in a team environment to meet tight deadlines.
• Excellent computer skills including Windows, Microsoft Office, Lotus Notes, Microsoft Exchange, etc.
• A strong understanding of network infrastructures.
• Time management skills.
• Strong numerical ability and reasoning skills.
• Mechanically inclined.
• Excellent communication skills both verbal and written.
• Strong attention to detail.
• Demonstrated organizational and interpersonal skills.
• Willingness to travel and to go on site.
• Fluent in both English and French would be is an asset.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at