Shift Manager

BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people’s lives. Recently recognized by the Deloitte Group as one of  Canada’s Best Managed Companies – Platinum Standard, and by Waterstone Human Capital as one of  Canada’s 10 Most Admired Corporate Cultures , we pride ourselves on distinction.

• Competitive hourly pay rates that are always above provincial minimum wage
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs, like our BEST Guusto program, which rewards employees that go above and beyond with prizes
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company.

JOB OVERVIEW:
The Shift Manager is responsible for leading daily janitorial operations to ensure the consistent delivery of high-quality services, client satisfaction, and operational excellence. This role oversees frontline employees and supervisors, ensuring work is completed safely, efficiently, and in accordance with contractual obligations, company policies, and regulatory requirements. The Shift Manager fosters a positive workplace culture through coaching, accountability, and employee development while driving continuous improvement in service quality, safety, and operational performance .

DUTIES AND RESPONSIBILITIES:

• Provide day-to-day leadership, coaching, and support to frontline employees to promote employee engagement, accountability, and high performance.
• Conduct regular team meetings, daily shift huddles, training sessions, and performance discussions to communicate expectations, address operational challenges, and recognize team achievements.
• Manage staffing, scheduling, vacation planning, overtime, and shift coverage to ensure operational requirements are consistently met.
• Oversee service delivery by conducting routine inspections, quality audits, and follow-up actions to ensure compliance with contract requirements, company standards, and Standard Operating Procedures (SOPs).
• Build and maintain positive working relationships with GTAA representatives, Terminal Operators, airline representatives and other key stakeholders through regular communication, inspections, and issue resolution.
• Ensure route guides/work routines are maintained, updated, and implemented to support efficient service delivery.
• Respond promptly to client concerns and operational issues while ensuring contractual service levels and response time expectations are achieved.
• Monitor equipment, inventory, and facility assets by ensuring preventative maintenance, reporting deficiencies, and maintaining operational readiness.
• Promote and enforce all health and safety policies, monthly safety reporting, toolbox talks, inspections, incident reporting, investigations and participation in Joint Health and Safety Committee activities.
• Partner with Human Resources & Site Manager to support performance management, investigations, corrective action, and policy compliance, applicable Collective Agreements and BEST policy guidelines to maintain good employee relations
• Work with Site Manager on safety and HR-related investigations that occur on-site
• Monitor operational and financial performance by managing labour resources, controlling overtime, identifying efficiencies, and supporting continuous improvement initiatives.
• Track and achieve key performance indicators (KPIs), including quality inspection results, client satisfaction, response times, staffing levels, safety compliance, and operational performance.

SKILLS AND ABILITIES:

• Strong leadership and team development skills with the ability to motivate, coach, and hold employees accountable.
• Excellent communication, interpersonal, and relationship-building skills with employees, clients, and stakeholders.
• Strong customer service orientation with the ability to effectively resolve issues and maintain positive client relationships.
• Excellent organizational, planning, and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making abilities.
• Knowledge of quality assurance practices, workforce scheduling, operational planning, and continuous improvement principles.
• Sound understanding of occupational health and safety legislation, employment standards, and workplace compliance requirements.
• Proficiency with Microsoft Office and operational reporting, scheduling, and inspection systems.

REQUIREMENTS:

• Minimum 3–5 years of supervisory or management experience in janitorial services, facilities management, airport operations, or a related service industry.
• Experience leading large, diverse, and unionized workforces is considered an asset.
• Demonstrated experience in customer service, employee performance management, quality assurance, and operational leadership.
• Working knowledge of occupational health and safety legislation, Employment Standards Act (ESA), collective agreements, and workplace investigations.
• Ability to work rotating shifts, including evenings, weekends, holidays, and emergency call-ins as operationally required.
• Valid driver's licence (where required).
• Proficiency in Microsoft Office Suite and experience using scheduling, inspection, and reporting software.
• Ability to obtain and maintain all required security clearances and certifications for the worksite.

BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.
BEST does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants.
Applicants who are interviewed will be notified when a hiring decision has been made, in accordance with the Ontario Employment standards. 

Click apply today!