Principal Technical Account Lead

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. 

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp’s Partner Technology team sits at the intersection of retail, technology, and innovation, powering seamless integrations with some of the world’s leading retailers. Working closely with Product, Engineering, and Sales to bring our solutions to life and help our partners unlock more value from their digital experiences. This team plays a critical role in shaping how retailers connect with millions of shoppers each week.

As a Principal Technical Account Lead, you will own the development and management of the technical relationship between our enterprise-level retailers and our internal teams. Helping retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. Helping shape the product roadmap with Flipp’s product and engineering teams by weighing in with industry and real world retailer knowledge.

What you'll get the opportunity to do:

• Act as a trusted technical advisor to enterprise and mid-market retail partners, guiding them in adopting and maximizing Flipp’s solutions
• Develop tailored technical strategies and solutions that drive engagement, performance, and long-term partner success
• Lead onboarding and manage end-to-end delivery of integration projects and strategic initiatives
• Partner cross-functionally with Product, Engineering, Sales, and Analytics to influence roadmap decisions and advocate for partner needs
• Translate complex technical concepts into clear, compelling narratives that demonstrate business impact

What you'll bring to the team:

• 8+ years experience in technical account management, client services, solution consulting, and/or project management within a technology-driven environment
• 2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management
• Experience in technical account management, client services, pre-sales, or project management within a technology-driven environment
• Strong ability to manage client relationships and navigate complex stakeholder environments with confidence
• Proven experience delivering projects end-to-end, balancing multiple priorities while maintaining attention to detail
• Comfort working cross-functionally with teams like Product, Engineering, Sales, and Analytics
• Solid understanding of web technologies such as APIs, JSON, and JavaScript (or similar)
• Ability to problem-solve creatively, handle objections, and apply technical solutions to business challenges
• Familiarity with eCommerce platforms (e.g., Magento, Salesforce Commerce Cloud) is an asset, but not required
• PMP or similar project management experience is a plus

#LI-Remote

How We Support You

Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth. 

Canada Base Hiring Range:

$120,000—$130,000 CAD

Our promise to each other:

What we bring:	What you bring:
An inclusive, collaborative environment where your voice matters  A remote-first environment  The tools and opportunities you need to grow and develop  Every opportunity to own your success	Your authentic self, every day  Your best work, from anywhere  An appetite for learning, curiosity, and a growth mindset  Motivation, initiative and the mind of an entrepreneur

Here's how to apply:

This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.

A member of our recruitment team will respond to you in the coming weeks.