Business Analyst, Technology

Your Opportunity at ARC’TERYX:

As the Business Analyst you will act as the conduit between Technology and multiple business teams to deliver a best-in-class experience for our guests. You will be an integral part of a Discovery-focused team tasked with advancing our technology roadmap and bringing high-impact projects to life. You will lead our team by eliciting and analyzing requirements for projects, features and guest experience enhancements. Additionally, you will facilitate collaboration between business and technical resources and document business processes and/or systems and their integrations.

Meet your future team:

The Guest Services Technology team at Arc’teryx aims to set the standard in the outdoor industry as premier technology partners and experts. Collaborating with our internal partners, we design and build guest service experiences that enable our agents to deliver industry-leading customer experiences. You will be working on a small but impactful team that interacts with many departments across Arc’teryx, mainly Guest Services, ReBird and Digital Marketing.

The Discovery team is responsible for conducting research & discovery on a variety of projects, many involving or impacting our Salesforce ecosystem – and then moving into Delivery phases. The wider team is organized into squads that include developers, administrators, quality analysts, business analysts, and product managers. We work closely and collaboratively with many other teams, including Operations, Marketing, Finance and Analytics.

If you were the Business Analyst now, here are some of the core activities you would be doing:

• Leading the discovery of multiple Guest Services projects, gathering requirements using effective business analysis techniques
• Creating and maintaining detailed documentation on a variety of projects and systems
• Developing empathy for the guest/end-user by having the ability to incorporate Human Centered Design principles and guest journey mapping
• Consulting with stakeholders and acting as a conduit between stakeholders and development squads
• Translating business requirements into detailed and actionable specifications and requirements documents, calling out dependencies where relevant
• Collaborating efficiently and effectively by building strong relationships with cross-functional teams within the overall technology department and across the business
• Creating understandable visual representations to communicate complex concepts and models for various target audiences, including leadership level
• Documenting detailed user stories, process flows, systems diagram flows, and acceptance criteria that will be used for business process review, systems architecture, web development, quality assurance and change management
• Working with stakeholders and development squads to plan, groom and prioritise the product backlog to ensure work focuses on features that align with business priorities
• Organising and facilitating user acceptance testing with business users
• Supporting the testing and validation of system changes to ensure they meet business requirements and deliver the desired outcomes
• Identifying and documenting current and future business process, changes, and improvements to facilitate change management
• Maintaining process and system documentation as business and systems evolve

Here are some of the things you could be working on in the future:

• Developing, updating, and embedding your extensive expertise on business areas & technologies in scope within the Business Analysts chapter and the agile squads
• Maintaining detailed documentation as it relates to Discovery and Delivery of a variety of projects and enhancements (within the Guest Services, ReBird and Digital Marketing domains)
• Preparing and coordinating system changes for release, organizing and leading product demo sessions, coordinating user training, supporting with change management
• Assisting the Technology leadership team with other tasks and projects as required

Are you our next Business Analyst?

• 3+ years of experience as a Business Analyst/Business Systems Analyst, working on Agile projects related to e-commerce, retail & omni-channel
• You have experience with Agile methodologies and working in a dynamic, iterative development environment. You must be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment, to ensure successful project discovery & delivery
• You are proficient in using business analysis tools and software (e.g., Jira, Confluence, Miro)
• You have strong interpersonal skills and the ability to communicate with all levels of stakeholders to be able to explain, articulate, and document concepts, business processes, systems and business requirements efficiently
• You are detail-oriented with strong organization and prioritization skills while managing multiple, competing priorities
• You excel in analytics and problem-solving. You are a critical thinker who enjoys diving into the details and seeking to understand the “how” and “why”!
• You are able to work independently, biasing towards action to drive projects forward. You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• You are curious and eager to learn. You thoroughly investigate every problem you encounter until you uncover what truly matters
• Your passion for your work is paralleled by your passion for getting outside and living it!
• Having hands-on experience with CRM platforms (i.e., Salesforce) would be a strong asset
• Having experience working with a breadth of systems and integrations would be a strong asset
• Having hands-on experience and a previous track record of working with teams that have built and shipped projects & features that customers love would be an asset
• Having worked in the (Outdoor) Apparel or Retail industry would be an asset
• Having experience with new vendor integrations would be an asset

$82,000 - $112,000 a year

A reasonable estimate of the pay range is CAD$82,000 - CAD$112,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include benefits that we offer.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.