Business Analyst

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnerships makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

Job Description

Who are you?

You are an experienced Business Analyst with a minimum of 5-10 years post-graduate experience looking for the next step.

The ideal candidate is self-motivated, driven, detail-oriented and capable of working both independently and as part of a team. In this impactful role, you will be providing structured analysis, governance support, and high-quality documentation to our clients, whilst actively embedding and promoting the purpose, values, and vision of Turner & Townsend.

As Business Analyst, you will be involved in:

Establishing Project Governance

• Supporting the development and implementation of Program and Project Governance Frameworks, including decision forums, escalation routes and delegated authorities.
• Defining and documenting the governance structure, roles and responsibilities, meeting cadences, reporting cycles, and integrated assurance activities.
• Preparing governance artifacts such as Terms of Reference (ToR), governance maps, RACI matrices, stage‑gate guidance and approvals pathways.
• Supporting the Governance Manager in standing up and managing key governance forums (Steering Committees, Technical Committees, Change Boards, Risk Reviews).

PMO Process Design & Continuous Improvement

• Mapping As‑Is PMO and project delivery processes across governance and assurance, reporting, change, and related project delivery and functions including risk, schedule, cost and document management.
• Working with stakeholders to define To-Be processes, ensuring they are scalable, pragmatic and aligned with the client’s maturity.
• Identifying gaps, duplications and inefficiencies; conducting structured gap analyses; and recommending practical improvements.
• Creating standardized PMO tools, templates and guidance to support consistent project delivery.

Reporting & Performance Management

• Supporting the design, implementation and continuous enhancement of the integrated reporting framework, including dashboards, KPIs, milestone reporting and management summaries.
• Working with Digital and Data Analysts and Project Controls teams to ensure that reporting outputs are accurate, timely and aligned with governance requirements.
• Ensuring that data definitions, KPIs and reporting metrics are agreed, documented and used consistently across the program.

Change & Assurance

• Supporting the operation of the Change Management Framework, ensuring changes are captured, assessed, validated and processed in accordance with governance rules.
• Supporting operation of the Assurance framework, conducting assurance checks and quality reviews on PMO outputs, governance compliance and reporting accuracy.
• Tracking actions, decisions and recommendations arising from internal assurance, audits and external reviews.

Stakeholder Engagement & Facilitation

• Engaging with cross‑functional stakeholders including engineering, construction, commercial, project controls, systems, HSSE and external partners.
• Leading workshops to define processes, requirements, decision pathways and governance improvements.
• Translating stakeholder needs into clear, structured documentation for PMO, leadership teams and external partners.

Change Management & Communications Support

• Supporting the Governance Manager in developing and implementing change management and communication activities to embed new governance and PMO processes.
• Helping to build a consistent understanding of PMO requirements across the client’s Owner Team and delivery partners.

Other Key Responsibilities

• Supporting the growth of Turner & Townsend’s Business Analysis and PMO governance offering, including developing best practice playbooks and internal knowledge assets.
• Contributing to opportunity and engagement tracking, as required, preparing presentations and other materials for client pitches, internal and external communications.  
• Inputting key information into the Turner & Townsend internal database tools, e.g. opportunity tracking, invoicing. Please note training will be provided on these.  
• Supporting junior Business Analyst’s career growth, with coaching and line management opportunities if desired.  

Qualifications

Essential:

• Strong stakeholder engagement skills, facilitate process modelling and define requirements in a client environment, producing clear and structured outputs, processes and ways of working.
• Demonstrable experience supporting PMO / Project Governance within major infrastructure or energy projects, ideally in developing or maturing client organizations.
• Strong understanding of major capital project lifecycle governance and stage-gate processes, and how these translate into practical governance frameworks.
• Proven experience mapping, documenting and improving project delivery processes and governance workflows, and developing standardized PMO tools, templates and documentation to support consistent planning, execution and reporting.
• Excellent analytical and written communication skills, enabling clear articulation of requirements, processes, decisions and reporting structures through high‑quality, business‑ready documentation.

Desirable

• Experience on major Oil & Gas, Energy or Pipeline capital projects.
• Familiarity with digital tools such as Power BI, SharePoint, Power Platform, and PMO/ Project Management Information Systems (e.g., Primavera P6, Procore, InEight, Omega 365, Aconex, EcoSys, Unifier).
• Professional certifications such as IIBA, or PMI‑PBA.
• Understanding of cloud‑based data management or reporting solutions.
• Experience supporting or embedding change management activities within a PMO or program environment.
• Ability to conduct assurance checks on PMO processes, systems or reporting to evaluate effectiveness and drive continuous improvement.
• Experience coaching junior Business Analysts or contributing to broader BA/PMO capability development.

Additional Information

What's in it for you...  

• 100% covered health and dental benefits for you and your dependents (including paramedical services)  
• Health spending account, to top up expenses not covered in the benefits program  
• RRSP option with company matching  
• Annual learning and development budget  
• Access to a range of online learning tools, and support for career development and growth  
• Coverage of one professional membership or license fee per year, if directly related to your role   
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days    
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives  
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging  

This posting reflects an existing vacancy that we are actively hiring for.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

We may use automated or AI-based tools to support the screening, assessment, or selection of applicants.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.