Manager, Client Success

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94406.00 - 142069.00

• Drive best practices evolve processes and foster a spirit of continuous improvement by challenging the status quo.
• Manage the partner Change Request pipeline and prioritize all IT initiatives in consultation with HBM leadership and the IT team.
• Work with IT to scope plan and manage maintenance requests rules and system releases.
• Manage and communicate the day-to-day and long-term status reporting for projects to stakeholders while applying appropriate risk management practices.
• Participate in HBM initiatives as a technology subject matter with internal and external stakeholders for HBM IT related activities including but not limited to agile pod and product ownership.
• Actively bring forward ideas and look for opportunities to evolve or create new products and services.
• Ensure compliance with our contractual obligations including service level agreements.
• Foster and build a positive collaborative team environment where employees are engaged and motivated to achieve results.
• Participate in business strategy development and planning to ensure sustainability and on-going success.
• Represent HBM on the Privacy and Security Committee.
• Lead mentor and coach the Client Success team. Encourage and inspire employee development to maintain a highly effective team.

WHO WERE LOOKING FOR

• University degree or college diploma in Business Administration Computer Science or related discipline.
• Minimum 10 years of experience in the group insurance or Health Benefits Administration industry with at least five years of experience managing and leading a client-facing team.
• Demonstrated knowledge of GSCs business practices and technologies.
• Strong information technology experience.

- online transaction processing

- software development lifecycle including rules-based development

- release planning activities

- web-based applications

- system integration

• Strong business acumen with a strategic management focus.
• Strong analytical skills and experience with business process development and analysis.
• Demonstrated leadership experience to motivate build develop and lead highly effective teams in a collaborative and engaging environment.
• Highly developed planning organizing and negotiating skills; can manage multiple tasks meet deadlines and respond to changing priorities.
• Experience identifying and driving continuous process improvements.
• An accomplished facilitator with excellent interpersonal skills.
• Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external stakeholders.
• Ability to travel occasionally within Canada will be required.

NICE TO HAVE

The following designations or certifications would be considered an asset:

• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Certified Employee Benefits Specialist (CEBS)
• Bilingual French/English would be considered an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager