National & Key Accounts Sales Manager

Location: Headquarters (Toronto), ON, Canada 
Job ID: 88545 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

National & Key Accounts Sales Manager

Your main responsibilities

The National & Key Accounts Sales Manager is responsible for developing, implementing and driving sales strategies and initiatives for national and key accounts in support of strategic and financial objectives. They negotiate and supports key sales activity and is responsible for all products within our portfolio. They work with local District/Branch Managers and Sales Representatives to assist them in achieving objectives (i.e. target metrics). 

Sales Leadership:

• Lead and support sales negotiations, including the development of sales proposals, and oversee the execution of large project efforts for national and key accounts.
• Review with Senior Management Team sales performance and market progress as well as challenges, and propose corrective actions.
• Monitor sales and contract performance KPIs (i.e. bid/hit-rates, won/lost-analysis, discounts and pricing analysis, benchmarks, competition, etc.) to ensure optimal performance.
• Coordinate and align sales performance and actions implementation in line with Field Operations.

Customer and Account Management:

• Proactively build and maintain favorable client relationships with National Accounts. 
• Strategically plan and ensure increases in Schindler’s wallet share across the National Account portfolio in Existing Installation, New Installation and Modernization revenues. 
• Coordinate relationships between customer decision makers to Schindler local and corporate leadership. Plan and facilitate meetings and relationship building events. 
• Remain up to date and engaged in National Account development projects. 
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.
• Ensure all national account contractual requirements are being met.
• Interpret customer concerns and escalate to the necessary internal resources in such a way that customer satisfaction is assured while aligning with the branches. 
• Educate national account customers on technology and products. 

Portfolio Growth and Retention:

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives.
• Understand and analyze national account portfolio to identify opportunities for improvements and customer investment, including those which may involve modernization and construction.
• Plan, develop and implement sales strategies to lead negotiations for national accounts that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.
• Assemble and present information for all types of offerings, including service, maintenance, repair, modernization and construction.
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing.

Process Management and Administration:

• Develop sales proposals and prepare estimates for the sale of company products and services.
• Prepare and maintain required customer information and files in accordance with established procedures. 
• Work in cooperation with Contract Control on sales contract agreements. 
• Support as an escalation in accounts receivable management for assigned accounts. 
• Provide guidance and support on billing and work order management systems.

People Management:

• Manage National Accounts Coordinator and ensure all key and national accounts administration tasks are successfully completed.

What you bring

• Post Secondary Degree 
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office, Excel and PowerPoint
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

The salary range for this position is $90,000 to $110,000 CAD.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Bonus Incentive Program

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

This position reflects an existing vacancy on our team.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! 
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By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.