Chef De Centre De Services Ti
Ville de Gatineau
La gestion d’équipe et l’amélioration continue vous motivent? Dirigez le Centre de services aux usagers de la Ville de Gatineau, avec un horaire variable.Comme chef d’unité, vous planifiez, organisez, dirigez et contrôlez les activités de l’Infocentre. Vous supervisez le personnel, optimisez les méthodes de travail et soutenez la qualité des services technologiques. Vous contribuez aussi à l’analyse des résultats, à la conformité et à la transformation numérique de l’organisation.Responsabilités clés :
Piloter les opérations quotidiennes du Centre de services aux usagersSuperviser, répartir, évaluer et contrôler le travail du personnelOptimiser les méthodes, systèmes de contrôle et procéduresContrôler la qualité des incidents et demandes de serviceAnalyser les statistiques et recommander des indicateurs performantsExigences :
Baccalauréat en technologies de l’information ou domaine pertinentTrois années d’expérience pertinente, dont une en supervisionCombinaison équivalente de formation et d’expérience considéréeExpérience d’un centre de services aux usagers, un atoutExpérience municipale, un atoutContribuez à la performance de l’Infocentre en mobilisant vos équipes, votre leadership et votre vision globale à Gatineau.
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Piloter les opérations quotidiennes du Centre de services aux usagersSuperviser, répartir, évaluer et contrôler le travail du personnelOptimiser les méthodes, systèmes de contrôle et procéduresContrôler la qualité des incidents et demandes de serviceAnalyser les statistiques et recommander des indicateurs performantsExigences :
Baccalauréat en technologies de l’information ou domaine pertinentTrois années d’expérience pertinente, dont une en supervisionCombinaison équivalente de formation et d’expérience considéréeExpérience d’un centre de services aux usagers, un atoutExpérience municipale, un atoutContribuez à la performance de l’Infocentre en mobilisant vos équipes, votre leadership et votre vision globale à Gatineau.
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Vacancy posted 1 hour ago
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