Team Lead, Professional Services

Job Overview & Purpose:  

The Team Lead role drives our customer implementations  and adoption of   Euna Grants , the leading enterprise grant management software platform .  This highly visible role works directly with our public  sector  customers  including large municipalities, tribal entities, counties, and state agencies.   Subject  matter   expertise   in  management and administration of  federally funded grant programs , as either a grantor or grant recipient ,   is  a must .   Additionally, e xperience leading ,   or as a team member  of ,   an  enterprise - level software implementation  project , including  design, change management, and adoption , is  an ideal  profile . 

The Team Lead manage s a team of Implementation Managers and   supports  the training and development of our  Implementation   T eam and  its processes. The Team Lead  is responsible for a portfolio of  customer s  and  is responsible for the development of processes  to ensure successful customer implementation and adoption. Leveraging  previous software implementation experience, this role  engages with   leadership and staff to  develop and deploy process improvements .  

The  Team Lead  manages a team of  Implementation Managers  and  provide s direct support and guidance to  its staff on all matters of customer configuration, implementation, and product adoption . The Team Lead  works cross-functionally within the organization to improve  the  customer experience by working with Product, Sales, and the Technology teams . Reporting  to the  Senior Manager, Professional Services , this role works closely  with   the   Customer   Success , Customer Support, and Product Teams.  

Essential Job Duties:  

Support  Customer   Facing needs, such as:  

• Serve s as the  Subject Matter Expert for the  customer   during the implementation /  onboarding process and  as  the ultimate person responsible for  the  customer   achieving project goals .  

• Builds relationships with all levels within the  customer  organization ( e xec utive   s ponsor to system user) .   

• Ha s   a solid understanding of the Grant Lifecycle, the steps that are  , and the role  that technology can   play in that lifecycle .  

• Develop s a thorough understanding of the  Euna Grants Implementation Methodology and  adapt it, as  necessary , to the needs of the  customer .   

• Lead s an  I mplementation  T eam  performs   the majority of task s held by other roles , while also appropriately  assisting , delegating, and overseeing the accomplishment of tasks from  the  Project Manage r,  Technical Solutions Specialists , and other implementation personnel .  

• Ha s or  can  develop   excellent understanding of  Euna Grants ’ functionality .  

• Understands Change Management and  can articulate and execute against  Change Management plans  with Customers  while   driving full product adoption and  facilitating   long-term success  

• Leads   customer   status calls  in order to articulate the  project progress, key next steps,  and  known issues with plans to remediate them .  

• Lead s   p roduct training sessions, eith er remotely or on-site .  

• Identifies project risks  in a  timely  manner   and appropriately escalate internally to manage  successful outcomes.  

• Manages scope, cost, and timeline, and hold  customer   responsible   accordingly .  

• Has the ability to  t ravel , as appropriate ,   in order to build the necessary relationships and ensure  a successful   implementation .  

• Non-traditional hours may be needed, but  not weekends .  

S upport internal business  process , such as:  

• Manag es a team of Implementation Managers  

• Establish es processes to improve upon operational effectiveness of implementation , which may include assessing and managing specialized training/operational requirements for  customers .  

• Identifies internal training needs and plays a key role in the onboarding of new hires .  

• Serves as Liaison  to  Euna Grants ’ Developmen t Teams  regarding customer  integrations  

• Partners with Product and Development teams on enhancing  Euna Grants functionality .   


• Participate s in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work  development ,  and  RFP support .   

Minimum Qualifications:  

• Experience managing and leading teams  

• Subject matter  expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient .  

• Experience   interacting   and working collaboratively   in a virtual setting .  

• The ability to interact with business  stakeholders , both internally and externally  simultaneously , to bridge gaps and manage communications .  

• Proficiency at managing  multiple priorities and deadlines simultaneously .  

• Strong communication skills with the ability to present information in verbal,  written or visual form to a variety of audiences, from the internal team to  customer  executives .  

• Ability to self-manage and be an independent member within the larger project team .  

• Team oriented and comfortable with regular performance feedbac k.  

• Passionate about exceeding goals and delivering a result  

• Highly analytical,  data-driven .  

• Competent in  MS Office .   

• High degree of comfort with technology and CRM tools .  

• Ability to travel up to 25% 

Knowledge, Skills, Abilities Preferred:  

• CGMS certification or eligibility to achieve CGMS certification is strongly desired.  

• Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired.  

• B.S. or B.A. degree or equivalent experience.  


• Experience  with software  integrations .  

Location

This position will be hybrid with 3 days/week in our Oakville, ON office.

Compensation Range: $85,000 - $105,000 We believe in openness, so we publish our range from the start. Where an  offer lands depends on your background, strengths, and how  you’ll contribute to the work ahead.  

This role fills an existing vacancy. Euna uses AI responsibly to  assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.  

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

What It's Like to Work at Euna Solutions  

Here are some of the perks that Euna employees enjoy:  

Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

Flexible Work Days
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

Benefits  
Ask us for a copy of our health and dental benefits!  

Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit

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We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.