Team Lead - Central Intake

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we take healthcare to a new level to meet the urgent needs of our community's growing and aging population. We are a distinctive centre of healthcare excellence that offers first-rate care in an innovative environment that supports the physical, mental, emotional and spiritual needs of the community.

Halton Healthcare’s vision of  Exemplary patient experiences, always , goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

Job Description

The Team Lead is responsible for the day-to-day clinical operations, patient flow, and program growth initiatives that support Central Intake for both the Orthopedic and Ophthalmology Hubs.

• Acting as the point of contact for referral management including coordinating referral flow, liaising with the Central Intake Program, referral sources, and external partner organizations.
• Supporting clerical staff in referral prioritization and triage activities to ensure appropriate referral routing and efficient operational workflows. 
• Collaborate with internal and external stakeholders to ensure appropriate referral routing and efficient operational workflows. 
• Promote quality improvement and evidence-based practice across the program, supporting staff in delivering high-quality patient care. 
• Lead program growth and development initiatives in partnership with Central Intake team members, ensuring alignment with provincial central intake models and strategic objectives.
• Foster a collaborative inclusive team environment that encourages clinical inquiry, innovation, and constructive problem-solving. 
• Act as the first point of contact for patient, referral source, and stakeholder concerns, as well as incident investigations, ensuring concerns are addressed promptly and appropriately. 
• Provide the clinical lens to support program growth and operational planning.
• Provide coaching, education, mentoring, and support to ensure Central Intake team members aligns with standards, program goals, and organizational expectations. 

Qualifications

Halton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.

• Bachelor’s degree from a healthcare program
• Master’s degree preferred
• Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy, Physiotherapy) preferred
• Minimum of 5-7 years of progressive clinical experience in surgical orthopedic, ophthalmology, and ambulatory healthcare settings. 
• Minimum of 3-5 years participating and/or leading clinical quality improvement projects, patient safety, or service redesign initiatives with demonstrated outcomes. 
• Demonstrated experience managing referral pathways, patient flow, intake processes, or access-to-care initiatives. 
• Strong knowledge of coordinated access, centralized intake models, and surgical pathways within Ontario. 
• Experience coaching, mentoring, facilitation, and developing of staff to achieve best-practice standards. 
• Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders, including hospitals, primary care providers, community members, and surgical partners. 
• Excellent communication, presentation, and facilitation skills, with the ability to effectively represent the program at committees, working groups, and regional forums. 
• Ability to travel between sites and to meetings (2-5 times per month).

Additional Information

Hours: Monday to Friday, days, 8-4, some evening hours (hours subject to change based on operational needs)

Salary: $54.219 to $67.80 per hour

Date Posted: August 25, 2026

Internal applications due by: September 1, 2026

REF3918I

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.