user support analyst
$76.8k per yearFull-time
TickTrade Systems Inc.
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Financial technology (FinTech)
- Financial technology
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Jira
- Linux
- JavaOS
- Zendesk
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Sitting
Personal suitability
- Client focus
- Excellent oral communication
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
Vacancy posted 6 hours ago
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