Sr. Manager Client Authentication Hub

Job Responsibility: We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The Sr. Manager, Client Authentication Hub, owns the business operations of the centralized authentication platform and associated capabilities. Authentication occurs with every client interaction at CIBC, whether that is self- service in digital or with a CIBC representative in the contact or banking centers. This role collaborates with individuals within the Enterprise Fraud Management team and with the vendors that provide authentication services to CIBC. You will lead efforts to ensures every authentication is designed and delivered in a way that is easy to understand, operationally simple to manage, and highly effective at mitigating fraud risk. You take accountability for the enablement and success of expanding the authentication platform across the enterprise in conjunction with your strategy and delivery partners. Finally, you will be responsible for proactively detecting fraudulent activities using our authentication tools and formulating ongoing strategies that will reduce CIBC's fraud exposure over time. Authentication is a critical control as a first line of defense against bad actors, while at the same time touching every single client interaction. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You'll Succeed

• Relationship Management: Develop and manage relationships with internal partners and external vendors. Engage with our partner teams to regularly stay current on client journeys and understand their priorities / challenges. Effectively partner on short and long term activities while considering impact to clients, front line and internal teams.
• Product Ownership: become owner and subject matter expert of our CAH and its unique configuration and rules. Create checks and balances to track system performance and identify gaps or vulnerabilities. Create views to report performance, risks and incidents for leadership visibility.
• Collaboration: Possess strong communication skills to work collaboratively with project teams. Provide advisory & implementation support for the intake of new CAH BAU features, investigate feasibility of proposed BAU changes and the benefits / cost associated and ensure that they are functioning as expected. Support intake from the project team for newly delivered features being transitioned to BAU.
• Project Management: Strong project management skills - the ability to organize self and others, manage concurrent priorities dynamically and set and meet deadlines. Support Fraud Intake assessment for client authentication managed tools and manage stakeholder expectations.
• Client Focused: Weigh business needs against security and fraud concerns and pursue actions where necessary to protect CIBC and its clients, especially to connect dots that could be outside the direct purview of authentication.
• People Leadership: Provide leadership, coaching, motivation, and support to the team. Build an energetic and collaborative culture to inspire team members and partners, develop and leverage their strengths to achieve personal and collective goals.
• Reporting / Analytics: Strong data analytics skills, data driven insights to uncover new trends, find new opportunities and be able to create both detailed and executive level presentation materials. Comfortable presenting to executive audiences and creating speaking points for / to leadership. Data modelling and machine learning experience an asset.
• Process / Incident Management: Oversee and resolve incidents that impact business operations by ensuring a rapid return to normal service. Implement processes to document clear ownership and accountability for authentication and supporting teams. Continue to evolve the operating model with a focus on evolution into automation to support scalable growth productivity improvements and staying ahead of the curve.

Who You Are

• You have a background in fraud management. You have a high degree of knowledge in what is authentication, what are the best practices and standards in authentication, and experience in handling fraud incidents where authentication was the weak control.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your strategic decision making.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best, collaborate with and support others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.
• Experience in PRM, COINS/ECIF, Excel, ThreatMetrix, FraudMiner, and FAE is an asset.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on ca.edajobs.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date 2025-07-11 Job Location Toronto-CC East 12th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Analytics, Authentication, Authentication Tools, Change Management, Collaboration, Decision Making, Enterprise Fraud Management, Fraud Detection, Fraud Management, Fraud Prevention, Mentorship, Project Management, Risk Assessments, Risk Management, Teamwork, Troubleshooting