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spécialiste bilingue des relations clients.

$46.6k per year

Randstad

Propulsez votre carrière professionnelle en rejoignant un chef de file national de l'industrie qui définit l'excellence en matière de service client et de satisfaction des employés. Ce poste permanent de Spécialiste bilingue des relations clients est conçu pour les communicateurs de haut calibre souhaitant troquer le rythme effréné des centres d'appels traditionnels contre un environnement sophistiqué et axé sur les solutions à London.

Dans ce rôle, vous ne vous contentez pas de répondre au téléphone : vous êtes un ambassadeur de marque stratégique gérant des demandes complexes à travers le Canada, tout en bénéficiant de l'un des modèles hybrides les plus flexibles sur le marché.

- Priorité à l'équilibre vie-travail : Télétravail à 100%
- Trajectoire de carrière : Des parcours de promotion interne clairs et une allocation annuelle de 2 000 $ pour vos frais de scolarité.
- Rémunération globale : Salaire de base compétitif de 46.6k$ + primes de performance.

Avantages
-Horaires à temps plein
-Télétravail à 100%
-Programme de formation rémunéré de 20 jours, suivi de 2-3 semaines de mentorat
-Trois jours personnels payés et congés payés

-Excellents avantages
-Plan de retraite
-Option de participer au programme d'actionnariat
-Plan de bonus basé sur votre performance individuelle
-Programme de remboursement des études 2 000 $ (annuellement)
-Options d'avancement de carrière
-Faire partie d'une grande équipe !

Responsabilités
- Soutien axé sur les solutions : Diagnostiquer et résoudre les demandes par téléphone et par courriel avec créativité et rapidité.
- Défense des intérêts des clients : Offrir un service attentionné et personnalisé afin de garantir une expérience de calibre mondial aux clients partout au Canada.
- Collaboration nationale : Communiquer régulièrement avec les clients anglophones hors Québec pour soutenir le réseau national.
- Développement de carrière : Participer activement à des ateliers pour perfectionner vos compétences professionnelles et techniques.

Qualifications
- Maîtrise des langues : Maîtrise professionnelle de l'anglais et du français (écrit et oral).
- Compétences techniques : Excellente maîtrise de la suite Microsoft Office et capacité à gérer plusieurs tâches simultanément sur diverses plateformes numériques.
- Expérience : Expérience préalable en service à la clientèle ou dans un environnement de centre d'appels.
- Pensée critique : Capacité éprouvée à analyser des problématiques et à prendre des décisions judicieuses en temps opportun.

Sommaire
Si vous croyez être la personne idéale pour ce poste, nous voulons vous entendre. Veuillez postuler en ligne ou envoyer votre CV à Dhwani à l'adresse View email address on randstad.com en indiquant l'objet « Spécialiste bilingue des relations clients ». Dans votre courriel, merci de mettre en lumière votre expérience spécifique en service à la clientèle bilingue (anglais et français) et d'expliquer comment vous vous épanouissez dans les environnements dynamiques.

Il s'agit d'un recrutement actif avec des postes à combler immédiatement.

Nous remercions tous les candidats de leur intérêt ; toutefois, nous ne communiquerons qu'avec les personnes dont le profil correspond aux exigences du poste.

Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.

Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à View email address on randstad.com pour s'assurer de leur capacité à participer pleinement au processus d'entrevue. show more
Vacancy posted a month ago
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