Branch Manager (Sussex)

WHO WE ARE: Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers.

Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager in our [City, Province] branch. The role involves developing new business, maintaining client relationships and empowering team members.

Responsibilities

• Reporting to the District Manager
• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, developmental and customer experience expectations
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining a high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Benefits

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays
• Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week
• We value work‑life balance and support the right to disconnect at Fairstone Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare)
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings
• Wellness: Tailored well‑being solutions available 24/7
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation
• Reward Program: Collect points for travel or merchandise
• Employee Referral Program: Earn a bonus when referring a friend
• Employee Discounts: We offer numerous discounts at various retailers
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized

Qualifications

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self‑starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and manage multiple priorities