National Service Director

Hybrid | Mississauga, ON

Job ID 10541

Company Description

Our client is an organization that has built its reputation the right way.

They design and support specialized equipment used in professional kitchens across Canada and around the world. What truly sets them apart is not just what they sell, but how seriously they take what happens after the sale.

Service is not treated as a support function here. It is a defining part of the customer experience.

Compensation

• $110,000 to $120,000*
• Performance-based incentive
• Healthcare, Dental, Vision, plus a Wellness Program
• Life Insurance, Short-Term and Long-Term Disability coverage
• Company Car
• Paid Time Off (PTO)

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

Some roles ask you to maintain what exists. This one asks you to make it better.

You will take ownership of how service is delivered across Canada, with the ability to refine, improve, and elevate it in a meaningful way.

If you take pride in building strong teams, creating systems that actually work, and delivering an experience that customers remember for the right reasons, this is the kind of role where that mindset matters.

Position Description

At its core, this role is about making sure the service side of the business runs the way it should, every day, across the country.

• Leading regional service leaders and helping them perform at a high level
• Working closely with external service partners and ensuring they meet expectations
• Improving service delivery, from response times to first-time fixes
• Ensuring parts are available when needed without unnecessary complexity
• Supporting key accounts and maintaining strong service relationships
• Using reporting and data to identify what’s working and where to improve
• Collaborating with global teams on broader initiatives when required

You will be the person responsible for making sure the customer experience holds up long after the product is installed.

Experience

• You have led service or technical teams, ideally across multiple regions
• You understand equipment-based environments, whether in foodservice, manufacturing, or similar industries
• You have experience working with both internal teams and external partners
• You are comfortable managing budgets and understanding the financial side of operations
• You have improved processes before and can point to tangible results

Qualifications

• Technical background or equivalent hands-on experience
• Strong organizational and problem-solving ability
• A proactive mindset, you look for improvements rather than waiting for issues
• Ability to work with a wide range of stakeholders
• Clear and confident communication style
• Comfortable balancing big-picture thinking with day-to-day execution
• Experience in diverse or international environments is an asset

Education

A post-secondary technical diploma or degree, or equivalent hands-on industry experience, is preferred, with additional electrical and/or gas certifications considered a strong asset.

Additional Information

Date Posted: March 27, 2026

Job Type: Permanent, Full-Time

Industries: Food and Beverage

Job Categories: Manufacturing/Production/Operations

Manages Others: Yes

Required Travel: Yes

Relocation Assistance: No

Learn More About the Recruiter

Leslie Pittman

Leslie has a passion for exceeding internal and external client expectations, on a consistent basis. Her clients’ needs could range from permanent staffing to temporary contract staffing. No stone will be unturned to meet order fulfillment. With a vast knowledge of contract and project based positions, she can deliver numerous types of strategic staffing solutions within any sector of your organization.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
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Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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