Senior Strategy and Operations Lead

Senior Strategy and Operations Lead

The Senior Strategy and Operations Lead plays a critical role in supporting the Chief of Staff and partnering with senior marketing leaders to drive strategic planning, performance management, and operational excellence. This position owns key processes such as annual planning, metrics and dashboard development, leadership reporting, and executive decision support.

The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making. They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor. They must be highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment while collaborating closely with senior leadership.

About the Role

In this opportunity as a Senior Strategy and Operations Lead, your key responsibilities will be: 

• Strategic planning & performance management: Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function. Use AI tools to synthesize inputs across teams, surface gaps in goal coverage, and draft scenario analyses faster. 

• Metrics & dashboard development: Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes. Apply AI to automate recurring data pulls, generate narrative commentary on trends, and flag anomalies before leadership reviews. 

• Executive decision support: Conduct detailed analyses to generate data-driven insights and actionable recommendations. Leverage AI to accelerate research, competitive benchmarking, and first-draft synthesis — then apply your judgment to shape the final recommendation. 

• Leadership meeting preparation: Coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions. Use AI to draft agendas, generate pre-read summaries, and track follow-through on action items and escalations. 

• Executive-level narrative development: Create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories. Use AI to draft initial narrative structures and slide language, then refine for tone, accuracy, and audience. 

• Operational excellence: Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency. Identify opportunities to embed AI into recurring workflows — reducing manual overhead while maintaining rigorous tracking of goals and initiatives.

• Cross-functional project leadership: Manage timelines, deliverables, and stakeholder engagement for strategic initiatives. Use AI-powered tools for project tracking, status reporting, and stakeholder communication drafts — ensuring accountability and alignment across teams. 

About You

You're a fit for the role of Senior Strategy and Operations Lead if your background includes: 

• Bachelor's degree in business, analytics, finance, operations, or related field

• 5+ years of experience in strategic planning, business operations, performance management, or management consulting

• Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through

• Proven track record driving complex, cross-functional projects from ambiguity to execution

• Demonstrated expertise building metrics frameworks, dashboards, and performance reporting systems

• Strong experience with annual planning processes, OKR management, and strategic goal-setting

• Proven track record developing executive-level presentations and narratives that drive leadership decisions

• Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis 

• Ability to critically evaluate AI-generated output — knowing when to use it, when to push back, and how to add the human judgment that makes the difference

• Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus

• Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels

• Ability to work independently and manage multiple strategic priorities under tight deadlines

• Experience supporting C-suite or senior leadership strongly preferred

• Familiarity with marketing operations or technology industry a plus

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This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $79,000 CAD - $129,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com