Coordinator, Guest Experience Delivery

About Vantage Group

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more.

Vantage Group has operated Hamilton Airport since 1996. Economic and industrial development in the city and region have contributed to the airport’s growth, with over 324,336 passengers welcomed in 2025. Hamilton is located on the western tip of Lake Ontario, an area known as the city of waterfalls. More information:

The Role

We are seeking a highly organized and customer-focused Coordinator, Guest Experience Delivery to support the delivery of an exceptional passenger experience while contributing to the Airport's marketing, communications, and community engagement initiatives.

Working closely with the Director, Marketing, Communications & Guest Experience, Manager, Marketing & Communications, and Airport Operations team, this role is responsible for coordinating guest experience programs, monitoring service standards, supporting marketing initiatives, and assisting with airport events and stakeholder communications.

What You’ll be responsible for: Guest Experience

• Support the implementation and continuous improvement of the Airport's guest experience strategy and performance metrics.
• Monitor terminal conditions, passenger flow, wayfinding, signage, digital displays, and guest-facing amenities, identifying and escalating service issues as required.
• Conduct periodic audits of concessions and ground transportation providers to ensure compliance with Airport standards and operational requirements.
• Assist with passenger surveys, reporting, and analysis to identify opportunities for service improvement.
• Support guest communications during service disruptions, delays, and irregular operations.
• Coordinate the Airport Volunteer Program, including scheduling, communications, training support, and volunteer engagement activities.
• Respond to parking-related inquiries and support administration of parking programs and promotions.

Marketing & Communications

• Support the planning and execution of marketing campaigns, promotions, and communications initiatives.
• Assist with website, social media, and digital content updates.
• Monitor and report on website and social media performance metrics.
• Maintain marketing assets, promotional materials, and event inventories.
• Conduct research and prepare background materials, reports, presentations, and briefing notes.
• Monitor media coverage and assist with media tracking and reporting activities.

Events & Community Engagement

• Support the planning and execution of airport events, route launches, community initiatives, and stakeholder activations.
• Coordinate event logistics, materials, registrations, and on-site support as required.
• Assist with sponsorship, partnership, and community engagement activities.

Reporting & Administration

• Prepare routine reports related to passenger activity, guest experience, marketing performance, and commercial programs.
• Maintain accurate records and documentation for programs, projects, and stakeholder communications.
• Manage and triage incoming inquiries, directing matters to the appropriate department when required.

Other duties and responsibilities commensurate with the position may be assigned.

What You Bring

• Post-secondary education in Commerce, Business, Marketing, Communications, Aviation Management, Hospitality, or a related field.
• Minimum two years of experience in customer experience, marketing, communications, hospitality, aviation, or a related environment.
• Demonstrated experience working in a customer-focused organization with a commitment to service excellence.
• Strong written and verbal communication skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with digital marketing, social media platforms, and analytics tools is an asset.
• Aviation, airport, airline, or transportation industry experience is considered an asset.
• Ability to obtain and maintain the required Airport Security Clearance

Primary Work Location: On-Site at Hamilton International Airport

What we offer

We offer competitive compensation, opportunities for career growth, and the chance to work alongside a diverse team of talented professionals. As part of our team, you will contribute to the success of a growing airport that connects communities and creates exceptional travel experiences. In a collaborative and forward-thinking environment, innovation, continuous improvement, and outstanding guest experiences are at the heart of everything we do, empowering you to make a meaningful impact while advancing your career.

The salary range for this position is $55,000 - $65,000 annually.

To apply

Please visit our Careers page at and follow prompts to apply with your cover letter and résumé.

All qualified candidates who are legally entitled to work in Canada will be considered.

At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.