Service Trainer - Heavy Equipment

Position Summary

SANY Canada is seeking a highly skilled and motivated Service Trainer to support the development and delivery of technical training programs across our dealer network and internal service teams. This role plays a critical part in enhancing product knowledge, service capabilities, and overall customer satisfaction.

The ideal candidate will be responsible for designing, delivering, and continuously improving training programs related to SANY equipment, systems, and service procedures.

Key Responsibilities

· Develop and deliver technical training programs for service technicians, dealers, and internal teams across Canada

· Create and maintain training materials including manuals, presentations, videos, and e-learning content

· Conduct both in-person and virtual training sessions

· Identify training needs by working closely with Service, Product Support, Engineering, and Sales teams

· Support new product launches by developing and delivering technical training programs

· Evaluate training effectiveness through feedback, performance metrics, and field data

· Coordinate training schedules, logistics, and communication with internal and external stakeholders

· Support dealer network development by assessing technical capabilities and recommending training plans

· Stay up to date with new technologies, products, and industry best practices

· Ensure all training activities comply with company policies, safety standards, and applicable regulations

· Travel as required within Canada and occasionally internationally

Professional Experience & Qualifications

· Bachelor’s degree or diploma in Mechanical Engineering, Heavy Equipment Technology, or related field (or equivalent experience)

· Minimum 5+ years of experience in heavy equipment service, technical training, or related field

· Strong knowledge of construction equipment systems (hydraulic, electrical, engine, diagnostics, telematics, etc.)

· Proven experience delivering technical training (classroom and/or field-based)

· Experience developing training materials and programs (ADDIE or similar methodologies is an asset)

· Strong diagnostic and troubleshooting skills

· Excellent communication and presentation skills

· Ability to work in a fast-paced environment and manage multiple priorities

· Proficient in Microsoft Office (PowerPoint, Excel, Word)

· Experience with LMS platforms or e-learning tools is an asset

Core Competencies

· Strong interpersonal and communication skills

· Ability to engage and train diverse audiences

· Analytical thinking and problem-solving skills

· High level of professionalism, integrity, and accountability

· Self-motivated, organized, and detail-oriented

· Ability to collaborate across departments and build strong relationships

Working Conditions

· Willingness to travel (approximately 30–50%)

· Ability to work in both office and field environments

· Occasional lifting and hands-on demonstration of equipment

Additional Assets

· Previous experience working with dealer networks

· Experience in equipment OEM or construction machinery industry

· Certifications related to training, safety, or technical systems

· Experience with telematics and remote diagnostics