Customer Support Advisor

Brandt is currently seeking an Outside Parts & Service Representative  Material Handling for our Edmonton Compact Construction Equipment Location.

 

SUMMARY  

 

The Customer Support Advisor (CSA ) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers. 

 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base. 

• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly. 

• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates. 

• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue. 
• Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory.
• Have knowledge on Material Handling attachments, batteries and other support products

• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list. 

• Collaborate with management to develop and apply marketing strategies that expand the customer base. 

• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively. 

• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity. 

• Utilize call logging tools as directed. 

• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible. 

• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations. 

• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness. 

• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction. 

• Participate in all required training. 

• Maintain cleanliness and perform scheduled maintenance of the Company vehicle. 

• Other duties as assigned. 

 

QUALIFICATIONS/REQUIREMENTS:  

• Previous sales experience within the industry. 

• Possess a valid Driver’s license and have a clean Driver’s Abstract. 

• Ability to travel within assigned territory and work flexible hours. 

• Ability to be positive and professional towards internal and external challenges. 

• Ability to build and maintain strong customer relationships. 

• Ability to work unsupervised and as part of a team.  

• Strong time management skills with the ability to meet tight deadlines. 

• Strong computer skills. 

• Journey person ticket in Parts or heavy equipment considered an asset. 

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Required Skills

Required Experience