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Processing Center Advisor (Hybrid0 JP985

P@thlion Staffing Careers

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

  • Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
  • Determine client eligibility by reviewing financial and supporting documentation.
  • Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
  • Provide guidance on program requirements and assist clients in navigating online services and processes.
  • Investigate and resolve application, payment, eligibility, and system-related issues.
  • Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
  • Collaborate with internal and external partners to support effective program delivery.
  • Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

  • Experience in customer service, program administration, benefits administration, case management, or a related field.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to interpret and apply legislation, policies, procedures, and program guidelines.
  • Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
  • Ability to manage competing priorities in a high-volume, fast-paced environment.
  • Strong verbal and written communication skills.
  • Experience handling sensitive and confidential information with professionalism and discretion.
  • Ability to build positive relationships and provide empathetic, client-focused service.

Assets

  • Experience with government programs, eligibility assessment, or social benefits administration.
  • Experience supporting clients through complex or sensitive situations.
  • Experience using multiple systems and databases simultaneously while delivering customer service.
L'offre d'emploi a été publiée il y a 21 jours
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