Manager, Fbo Operations

# Manager, FBO OperationsSkyserviceDorval, Quebec5 days agoJob descriptionSUMMARY OF RESPONSIBILITIES: - Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants. - Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service. - Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance. - Supports the development of the operational function across the entire organization by identifying opportunities to improve standard operating procedures to ensure optimal safety and profitability. - Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate efficient and customer-focused arrivals and departures of customers;
- Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy;
Managing the lease administration and ongoing relationship management;
- Establish and maintainpositive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners. - Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies. - Ensures adherence to World Fuel Services (WFS) standards related to the safe operation and maintenance of Fuel Trucks. - Responsible for all Fuel ordering and inventory. - Proactively promotes and sells FBO services;
- Responsible for business development of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival/departure of these flights. - Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YUL has the necessary equipment and tools of the trade to perform their roles. - Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada. - Oversees instructional and on-the-ground, practical training;
Facilitates the coordination of external training as required. - Audits and reviews training to determine effectiveness and relevance;
Reports on relevant KPIs. - Administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.E., RAIC, DA Licensing and other requirements). - Supports talent management processes as required;
Evaluates employee performance pre- and post-training and while investigating SMS incidents. - Leads SMS Occurrence Report Investigations for YUL;
independently investigates incidents and occurrences, enlisting the support of the QA Coordinator and others as required. Presents final investigative report, ensuring alignment on action items and disciplinary recommendations. - Tracks disciplinary outcomes of SMS incidents and occurrences and works with FBO leadership to ensure a fair and equitable approach to disciplinary measures is in place. - Manages employee performance management including hiring, succession planning, headcount management and other initiatives. - Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations;
and - Participates in the preparation of FBO budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business. - Manages the customer interface;
resolves concerns from staff, crew, and/or customer issues within the level of delegated authority;
- Supports the Facilities team in the monitoring/development of facility preventative maintenance programs and leasehold improvements, including overseeing all facilities improvements and renovations, including the management of contractors;
- Supports Facilities inensuring that the security plans are in place and updated annually;
- Supports Facilities inensuring that evacuation plans are up to date and tested and that fire inspections are accomplished;
- Ensures compliance with all regulations required by Transport Canada and Montréal–Trudeau International Airport (YUL), including applicable airport security and operational programs. - Ensures compliance with all Montréal–Trudeau International Airport (YUL) safety, security, and partner directives, policies, and programs. - Ensures compliance with security, including controlling the access systems and issuance of any access keys, automatic and primary security control doors. - Works with the GSE team (based in YYZ) and ensures that all equipment and vehicles are maintained to standard while also reflecting brand standards (logos/decals, etc.).QUALIFICATIONS AND SKILLS REQUIRED: - 10 years of progressive experience in a leadership role at an FBO (Lineservice, crew chief, training, fuel inventory management, FBO management), including intimate knowledge of Aviation/ FBO or Commercial ramp experience. - 5-8 years of experience leading people and teams;
Experience with employee performance management and designing performance improvement programs. - Post-secondary education or related equivalent experience. - A degree or diploma in Aviation or Business Management is considered an asset. - Experience building complex shift schedules and hands-on experience with ADP timekeeping. - Significant track record in achieving financial results while driving continuous improvement. - Ability to obtain Restricted Area Pass (RAIC) as well as TC security pass clearance, AVOP, and ROTC. - High safety orientation as well as experience with SMS/safety management processes including leading investigations, making recommendations, and closing incident reports. - Demonstrated computer proficiency with Microsoft Office Suite (including SharePoint). - Inclusive and respected leader, who embodies emotional intelligence. - Demonstrated ability to build strong relationships with key stakeholders. - Excellent verbal and written communication and interpersonal skills. - Superior organizational and time management skills. - Highly autonomous while operating well as a member of the team. - Detail-oriented with strong problem-solving skills;
and - Flexible to work additional hours and be on call as required.Benefits:Our perks and benefits include but are not limited to: - Hybrid working arrangements - Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans - Employee assistant program - Group retirement savings plan with company matching contribution - Paid time off including sick days and personal days - Employee Referral Program - Service AwardsSkyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.#J-18808-Ljbffr