Regional Service Operations Director

Canon Canada

Shape service operations through strategic execution, KPI development, and workforce planning as a bilingual Senior Regional Service Manager working hybrid.Canon Canada needs a senior service leader to align regional operations with enterprise strategy and growth objectives. You will optimize staffing, territories, budgets, and performance while guiding teams through evolving service delivery models. French and English bilingual capability is required for this regional mandate.Key Responsibilities:
Align regional service operations, sales, and support functionsDefine KPIs and monitor overall regional performanceOptimize territory boundaries, staffing, and technician skill distributionAccelerate IoT, predictive maintenance, and remote support adoptionEnsure field teams meet protocols, safety, and product readinessRequirements:
Minimum eight years related experience with three years managementBachelor’s degree in Business Administration or approved substitutionAdvanced project and process management capabilitiesAdvanced analytical and time management skillsExperience with DSD products considered an assetBring strategic service operations, workforce allocation, and technology adoption skills to Canon Canada’s regional leadership team.
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