Senior Manager, Ecommerce

Department : Veilance

Reports to: Director, Global Marketplace - Veilance

Location: North Vancouver, BC

Your Opportunity at Arc’teryx

As the Senior Manager, Ecommerce - Veilance, you are accountable for defining and advancing the global ecommerce strategy, standards, and experience across all regions. You play a critical role in shaping how Veilance shows up digitally ensuring a globally consistent, premium, system-led guest journey that drives both brand elevation and commercial performance. While not directly owning revenue targets, you enable ecommerce growth through strategic direction, experience optimization, and cross-regional alignment, with efforts impacting key levers including conversion, retention, and client lifetime value. You act as a global leader and integrator, setting direction, driving adoption, and influencing execution across all regions. Through strong cross-functional leadership and operational discipline, you ensure ecommerce is fully aligned with Veilance’s marketplace strategy and long-term brand ambition.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet Your Future Team

The Veilance team is made up of innovative problem solvers who thrive on collaboration. Fueled by curiosity, we take an immersive approach to understanding future needs in city environment then design, test, and validate high‑end product solutions.

The Global Marketplace team defines global distribution strategies, sets commercial frameworks, and enables regions to execute with consistency, discipline, and brand integrity to drive sustainable business expansion.

If you were the Senior Manager, Ecommerce - Veilance now, here are some of the core activities you could be doing:

1) Global Ecommerce Strategy & Standards – 30%

Owning the definition and global rollout of Veilance ecommerce strategy, frameworks, and standards.

• Defining global ecommerce vision, guiding principles, and experience standards
• Establishing clear “what good looks like” benchmarks across all digital touchpoints
• Leading global alignment and driving adoption across regions
• Acting as the primary point of accountability for ecommerce consistency and execution quality
• Identifying strategic gaps and proactively shaping roadmap, priorities, and improvements

2) Ecommerce Experience & Trade Leadership – 25%

Leading how Veilance shows up across ecommerce environments globally, ensuring premium execution, clear storytelling, and commercial effectiveness.

• Overseeing end-to-end experience strategy (entry points, Product Landing Page (PLP) , PLP, Product Description Page (PDP), storytelling, onboarding)
• Guiding global trade moments (seasonal launches, brand stories, commercial activations)
• Defining and evolving content, storytelling, and system-based selling principles
• Ensuring execution drives full-price performance, attachment, and depth, not just volume
• Partnering with regions to elevate consistency and execution discipline

3) End‑to‑End Ecommerce Guest Experience Optimization – 25%

Leading the ongoing evolution and optimization of the ecommerce guest experience, working cross‑functionally to improve quality and consistency.

• Defining and maintaining the end-to-end ecommerce experience framework
• Identifying friction points impacting conversion, perception, and retention
• Leading cross-functional alignment across Merchandising, Brand, Product, CX, and Regional teams
• Ensuring ecommerce experience reinforces premium positioning and long-term brand equity
• Driving improvements across the funnel, from entry to repeat purchase

4) Ecommerce Performance & Insights – 20%

Translating performance signals into actionable strategic direction.

• Owning global visibility on ecommerce performance across key metrics such as conversion optimization to retention, LTV, and client development
• Identifying risks, opportunities, and growth levers
• Translating analytics into clear recommendations and action plans
• Partnering with analytics teams to inform strategic decisions and experience evolution
• Balancing short-term performance with long-term brand health

Here are some of the things you could be working on in the future :

• Shaping next-generation guest segmentation and personalization frameworks
• Influencing seasonal storytelling, launch sequencing, and assortment visibility
• Defining how ecommerce integrates into the broader Veilance marketplace ecosystem

Are you our next Senior Manager, Ecommerce- Veilance?

• You have 8+ years of experience in ecommerce, digital, or marketplace roles within premium or design-led brands
• You have demonstrated experience defining strategy and driving adoption across complex, global, multi-region environments
• You have a deep understanding of the luxury market
• You have a clear understanding of how to digitally enhance a website to drive conversion and sell-through
• You have a proven ability to influence commercial performance indirectly through experience design, frameworks, and cross-functional alignment
• You demonstrate strong capability in leading cross-functional alignment and driving execution across multiple teams and geographies
• You are highly strategic while maintaining strong operational rigor, with the ability to translate vision into clear execution
• You have strong communication and presentation skills, with the ability to translate complexity into clear direction, tools, and actions
• You are comfortable operating in ambiguity, complexity, and evolving environments, and can bring clarity and structure when needed
• You have a strong analytical mindset and are able to translate data and guest behavior insights into clear recommendations and actions
• You are naturally collaborative, with a strong ability to influence stakeholders and lead through alignment rather than authority

Compensation

The salary range for this role is CAD$126,000 - CAD$150,000.

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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