Client Care Office Manager

Job Responsibility:

We're seeking a positive, personable Client Care Administrator for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who can implement office standards to streamline our processes, schedule appointments, and company events, order office equipment, and market our brand through community events and print and digital mediums. Applicants should be extremely thorough, organized & detail-oriented, possess excellent communication skills, and ability to multi-task in a fast-paced work environment.

The successful candidate is required to have a driver's license as this is an in-office position. Our head office is located in Scarborough.

Compensation:

$50,000+ yearly + Travel Expense (Gas)

Responsibilities:

• Fill out all appropriate paperwork and file in the customer database to assist the real estate team in closing deals
• General Office Duties - Assist Team Lead with managing schedule and emails; answer phones; filing; email correspondence; maintain office supplies; assist and attend client appreciation activities; handle inquiries; work with front desk; prepare CMA's and listing packages; deliver concierge-level customer service to sellers, buyers, and lenders, to improve customer satisfaction ratings; participate in training sessions to improve skills
• Listing Purchasing Transactions - Prepare all listing and purchasing paperwork for agents; upload/edit listings on MLS; liaise with listing clients to coordinate and book vendors (staging, photographers, cleaners, etc.); call agents for client feedback on showings; provide assistance to purchasing clients by connecting them with appropriate vendors to help with their move
• Preparing Listings - Picking up/dropping off feature sheets, lockboxes, etc.; must have own car for the position
• CRM/Database Management- Data entry of new clients; newsletters
• Marketing/Social Media - Experienced in creating, writing, and posting digital content. Proficiency in Canva is an asset
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Interact with the sales lead to maintain and improve service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Duties May be changed or assigned as required to meet the changing needs of the business

Qualifications:

• Must possess exemplary problem-solving, communication, and time management skills

• Technologically savvy
• Available 9- 5 PM Mon-Friday
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Positive and coachable attitude
• Previous work in a customer-facing position
• Local High school graduate, G.E.D. recipient, or equivalent
• Excellent active listening, interpersonal, and communication skills
• Can be Available on Weekends if needed

About Company

Why Join Century 21 Percy Fulton:

• We are a successful real estate business looking to grow
• We are the #1 most productive office in Toronto
• Opportunity for growth
• We offer coaching by the top coaches in the real estate industry
• Work in a friendly environment and with a talented team of agents