Operations Shift Lead at MRG Group
Push Operations
Join Dublin Calling as a Shift Lead, enhancing guest interactions and streamlining operations within The MRG Group. This role blends leadership skills with a passion for service excellence. As a Shift Lead at Dublin Calling, your role is crucial in ensuring smooth operations and an exceptional guest experience. You will be responsible for guiding your team through daily tasks, managing real-time service levels, and upholding the company’s hospitality standards. Your leadership will foster a positive work culture and efficient service delivery. Key Responsibilities:
- Conduct daily opening and closing operations meticulously
- Direct team huddles to discuss targets and service focus
- Manage team shifts and ensure service consistency
- Oversee end-of-shift reporting and inventory logistics
- Resolve guest issues promptly and effectively
- Minimum 1 year in a supervisory hospitality role
- Familiarity with hospitality systems like Square and OpenTable
- Serving it Right certification needed
- Strong adaptability in high-pressure environments
- Proven integrity and commitment to team success
Vacancy posted 7 days ago
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