Diagnostics Laboratory Supervisor

Job Responsibility:

We are currently seeking a Diagnostics Laboratory Supervisor for our Gallant Custom Laboratories location!

About Ceva Animal Health

Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant Custom Laboratories manufacturer of autogenous vaccines.

Ceva offers an expanding range of products for companion animals, poultry, swine, and ruminants for Canadian customers.

This role will support our manufacturing operations within Canada which produces vaccines for animals.

About the Job

The Diagnostics Laboratory Supervisor will lead the Diagnostics laboratory and innovation projects while service as an expertise center for internal and external customers.

Duties Include

Laboratory Management

• Manage the Canadian Autogenous diagnostics activities to ensure that studies are performed at the right level of quality, in due time and within budget.
• Ensure best in class practices are implemented within the Canadian Autogenous business, staying aware of competitors/ external trends and best practices.
• Propose lab investments and development.

Projects

• Assign core team members within the team to projects based on expertise.
• Support and guide team members for strategic decision and risk assessment.
• Liaise with other Autogenous Project Managers or Research and Development Leaders to maintain a high level of collaboration and ensure communication.
• Propose innovative approaches and new scenarios when possible. Escalate in case of conflict (resource, technical) if needed

Protocol Development and Analytical Validation

• Establish and validate specifications for the methods developed by their teams.
• Approve development and/or validation reports.

Troubleshooting

• Recognize and lead the investigation into problematic issues that arise within the Canadian Autogenous business.
• Establish a cause and effect platform for investigation. Primarily responsible for resolution.

People Management

· Performance Management

• Set and reach standards of excellence by communicating expectations (outcomes, deliverables), empower and challenge the team
• Own continuous improvement plan

· Effectiveness

• Operate and monitor tasks on a regular basis based on Operational goals, improvement targets and KPI follow up
• Proactively manage own and other's work through job / quality standards. Monitor KPI for their team and alert if deviation

· Problem Solving

• Look for continuous improvement with a problem solving and delivery mindset ensuring competitiveness through costs, quality, safety, timing control

· Talent Strategy

• Manage processes linked to the People Management Cycle (Development and Performance, Salary review, People Review)

· Development

• Support and accompany individually and collectively the team members' development

· Empowerment and Recognition

• Assess the team climate (We Share) on a regular basis and leverage people motivation and involvement through an action plan
• Enhance empowerment of teams making people accountable of their job by delegation, recognition

· Ways of Working

• Deliver and receive qualitative and constructive feedback. Ensure the best working conditions. Develop a collaborative way of work

Customer Focus

· Approach and Process

• Understand and implement the appropriate customer focus processes

· Advisement Communication

• Enable/ create a clear communication (verbal, non verbal, emails, call, face to face, presentation) in order to respond accurately to any concerns and needs of the customers.

· Customer Needs and Satisfaction

• Working with Customer Service and the designated Sales Lead to understand and follow-up the customer needs in an agile manner

Understanding Roles and the Way to Operate (capacity)

· Organization Vision

• Ensure that the team understands the organization and optimizes resources

· Resource Management

• Execute the workforce planning and anticipate changes and set priorities for his/her team taking constraints into account (holidays, absenteeism)
• Manage resources: equipment, material and tools

· Budget and Costs

• Manage costs for the team: annual budget follow-up, providers, purchasing and accountability

Clear and Transparent Communication

· Alignment

• Align communication based on the corporate/ local guidelines
• Clarify short-term directions and manage conflicts when necessary to reinforce performance

· Influence and Buy-In

• Establish a constructive environment through communication. Be fair and constructive, walk the talk. Acknowledge the positive from all situations

· Communication and Sharing

• Communicate regularly and transparently. Express him/herself with transparency, honesty and relevant data
• Enhance continuous feedback through meetings with a bottom up approach (e.g. Lean management practices)

About You

• You have a post-secondary degree in Biological Science or a related field
• You have a minimum of 2 years of experience in a lab supervision role where people management was required
• You are a clear English communicator with the ability to interface with Veterinarians and other Science professionals to answer customer inquiries
• You have past experience in analytical method development and technical transfer
• You have a working knowledge of molecular biology methods
• You have past experience in Research and Development
• You have strong analytical capabilities
• You have demonstrated customer focus capabilities
• You are organized with the ability to coordinate and direct projects through to completion.

We are committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cambridge, ON N1R 6J9: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person