Front Desk Supervisor

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Key Focuses

• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
• Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
• Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Requirements/Experience/Education

• AB Driver’s License, Class 5 license. 
• Clean Drivers Abstract for the past two years is required
• Minimum of one year of experience at the front desk or in a full service or select service hotel is required. 
• Knowledge of Lightspeed PMS is an asset.
• Proficient in English.
• Tech-savvy.
• Experience with Microsoft Office.

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk. This position may occassionally require you to drive a shuttle.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.