Service Appointment Coordinator

Service Appointment Coordinator - Full-Time

Country Hills Ford, Calgary

This isn’t a desk job. And it’s definitely not a call-center role.

This is the position that sets the tone for our entire service department. You’re the first voice our customers hear. You decide how the day flows. When you do your job well, our advisors are prepared, our shop runs smoother, and our customers walk in already feeling looked after.

If you like being trusted with real responsibility and you take pride in doing things properly, you’ll feel at home here.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits:

• We genuinely care about our employees and look after them!
• Opportunity for advancement – we develop our people and promote from within!
• Comprehensive Benefits Program
• RRSP Matching Program
• Health Care Spending Account
• Employee pricing and discounts for you and your family

Responsibilities:

• As the link between our customers and service team, you will:
• Schedule service appointments through phone calls, emails, and online requests.
• Confirm upcoming appointments and help minimize no-shows.
• Follow up with customers who are due for service or require additional attention.
• Ensure guests are informed and prepared before their visit.
• Ensure daily operations are organized.

You're not simply filling appointments on a calendar, you're helping create a seamless and positive experience for every guest.

Requirements:

We're looking for someone who:

• Communicates confidently, professionally, and respectfully.
• Is detail-oriented and follows through on commitments.
• Thrives in a fast-paced environment while staying organized and composed.
• Enjoys helping people and proactively solving problems.
• Is looking for a long-term career opportunity.

If you take pride in your work, enjoy being part of a team, and can be counted on to deliver a great customer experience, we'd love to hear from you.

Why Country Hills Ford

We’re a growing dealership that takes service seriously. We invest in our people, we train properly, and we promote from within. When someone shows they care about the work, we notice.

If you want stability, growth, and a place where your effort actually matters, this is it.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

Thank you for considering a career at Country Hills Ford!