Implementation Consultant

Who we areAbout the companythe company is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamIn this role, you'd be joining the Professional Services team. Our team's mission is to empower every the company user to achieve maximum value from their investment quickly and confidently. Our team helps the company increase the GDP of the internet by supporting the success of our large, intricate the company implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with the company.
As an Implementation Consultant at the company, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting the company users. Our team's core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management.
What you'll doAs an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
ResponsibilitiesOwn the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.
Partner with other Sales and Technical Services teams to improve the overall the company user journey.
Engage with Product and Engineering teams to help drive product strategy for large users.
Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Minimum requirements4+ years of experience working with strategic customers on technology solutions, with a track record of top performance
Ability to understand complex business requirements and craft tailored solutions
Quick learner with the ability to explain technical concepts to the company's largest customers
Proven project management skills and strong critical thinking abilities
Experience identifying and solving internal process inefficiencies
Superior verbal and written communication skills
Ability to operate independently in a highly ambiguous and fast-paced environment
Preferred qualificationsPrior experience at a growth stage Internet/software company
Experience in the payments industry
Knowledge of APIs
Knowledge of SQL
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