Multi-Site General Manager

The General Manager is accountable for the overall leadership, operational excellence, financial performance, and client satisfaction of a multi-unit food service and hospitality program. This role provides strategic direction to deliver exceptional customer experiences, drive operational effectiveness, optimize financial results, and foster employee engagement while maintaining the highest standards of safety, compliance, and service delivery. As the primary leader of operations, the General Manager builds strong client and stakeholder relationships, develops high-performing teams, and drives sustainable business growth.

Every day, we're finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization. Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting health living.

Job Responsibilities

Operational Leadership
•    Lead a multi-unit food service operation, including retail, catering, and executive dining services ensuring consistent delivery of high-quality service standards
•    Develop and execute operational plans that support customer satisfaction, client retention, and business growth
•    Drive implementation of company initiatives, operational programs, and service excellence standards
•    Continuously assess operations and implement improvements that enhance efficiency, quality, and profitability
•    Ensure all contractual obligations and Scope of Work (SOW) requirements are met

Financial Management

•    Maintain full accountability for the financial performance of the assigned portfolio
•    Develop annual business plans, operating budgets, forecasts, quarterly Client business reviews, and monthly financial report summaries
•    Analyze operating results and implement corrective actions as required
•    Monitor and control food, labour, inventory, and operating expenses
•    Identify revenue opportunities and execute strategies that support year-over-year growth

Client and Customer Relations
•    Build and maintain strong client partnerships through proactive communication and strategic planning
•    Drive client satisfaction, contract retention, and overall service excellence
•    Establish strong relationships with key stakeholders, vendors, and business leaders
•    Leverage customer and employee feedback to support continuous operational improvement

People Leadership
•    Lead, coach, and develop management and frontline teams
•    Foster a culture of safety, accountability, inclusion, engagement, and service excellence
•    Support succession planning and leadership development initiatives
•    Recruit, develop, mentor, and retain top talent

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

•    University degree or college diploma in Hospitality Management, Business Administration, Food Service Management, or a related field preferred
•    Minimum of 5 years of progressive leadership experience in hospitality, food service, or a related service industry
•    Proven experience leading multi-unit operations with accountability for financial performance
•    Strong business acumen and demonstrated success managing budgets, forecasting, and cost controls
•    Exceptional leadership, coaching, and team development skills
•    Strong client relationship management and stakeholder engagement capabilities

What We Offer 

•    Extended benefits including health, dental and vision from the first day of employment
•    Aramark Canada’s Defined Contribution Pension Plan from the first day of employment
•    Three (3) week’s annual paid vacation + 3 personal days
•    Employee Recognition Program including Service Awards
•    Diverse and inclusive workforce
•    Aramark Scholarship Program for dependents of full- time employees

Education

Bachelors preferred