Product Designer (Shared Services)

Job Responsibility:

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are in search of a talented digital Product Designer to become a valuable member of our Shared Services team based in North America. The Shared Services team focuses on crafting workflows that seamlessly integrate with our many Lightspeed products across Retail, Hospitality and Golf.

Your primary focus will involve collaborating to create exceptional user experiences through a combination of user research, design, and prototyping. The goal is to craft workflows that seamlessly integrate with our many Lightspeed products, helping our merchants sign up, sell products and services, manage their money, and get paid.

The ideal candidate is a dependable performer who demonstrates a comfort level in navigating a dynamic environment with intricate, interconnected challenges. Your capacity to resolve ambiguous issues and think about problems end-to-end is a key asset.

What you'll be doing:

• Collaborate and contribute to project work from a design perspective, participating in design reviews and working sessions to help your team deliver the best possible solutions.
• Leverage your growing UX knowledge and understanding of design systems, UI design, and micro-interactions to help users complete tasks.
• Transform nebulous concepts into specific ideas that are useful and that enhance end-to-end digital product experiences.
• Design systems, flows, and interfaces that are simple, elegant, and user-friendly.
• Apply the current design system to ensure consistency across platforms and contribute to its continuous improvement.
• Draw insights from research and data, and turn those insights into tangible solutions.
• Build relationships and advocate for the user when collaborating with cross-functional teams in product, engineering, and marketing. Support the UX process from conception to launch.
• Be a positive contributor within the design team and an advocate for design within the Lightspeed organization.

And a little bit of…

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role!

What you need to bring:

• A design-thinking education or equivalent (Design, Visual Arts, Architecture, Industrial Design, or Communication);
• At least 2 years of practical, in-house product, UX/UI design experience.
• Experience with service design practices and a practice of evolving your design process.
• Experience working across various digital platforms, from responsive web to native applications
• Strong aesthetic and conceptual skills to help elevate the visual identity of our brands.
• Effective communication and visualization skills. You can engage internal stakeholders in your design process and explain your work clearly and concisely.
• Proficiency in use of design systems, prototyping, and user research methodologies.
• An acute level of self-awareness and deep empathy - for both the customer and your team's goals.
• A strong curiosity and the ability to think about product strategy and vision. You consider not only "how it looks" or "what to design," but also "why we are designing this."
• Proficiency with design and prototyping tools such as Figma.
• Proficiency working with agile teams and software such as JIRA.

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

What's in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that's creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counselling & coaching services
• LinkedIn Learning license
• Volunteer day

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.